5 Predictions for What"s Next in Customer Engagement
Consider how our consumption habits have changed from the beginning of the year and now. What can your business do to adapt to the trends? Continue reading........»»
Climate science is catching up to climate change with predictions that could improve proactive response
In Africa, climate change impacts are experienced as extreme events like drought and floods. Through the Famine Early Warning Systems Network (which leverages expertise from USG science agencies, universities, and the private sector) and the IGAD Cli.....»»
Apple GPT won’t be a customer feature anytime soon [Opinion]
News that Apple has developed its own generative AI model – dubbed Apple GPT – caused a little flurry of excitement yesterday, with John Gruber noting that it caused AAPL’s stock price to briefly spike by 2.7% Even investors seemed to quickly.....»»
How retailers can alter customer behavior to encourage more sustainable returns
Back-to-school sales are underway, and people across the country will be shopping online to fill up backpacks, lockers and closets—and they'll be taking advantage of free returns......»»
Supply chain executives unaware of growing customer trust issues
Supply chain executives significantly overestimate stakeholder trust in their supply chain capabilities and intentions, according to Deloitte. Of more than 1,000 executives from large global organizations surveyed, 89% on average who self-identified.....»»
Could iPhone really have 99% customer satisfaction?
Back in May, we saw an interesting report from PerfectRec on the highest-rated iPhone models by consumers over the last 12 years. iPhone 13 ended up being the winner with 80% of users rating it at 5/5 stars. Now the firm has looked into Apple’s cl.....»»
Canada wildfires have burned over 10 mn hectares this year
Canadian wildfires have burned more than 10 million hectares (24.7 million acres) this year, a record-breaking figure that has surpassed scientists' most pessimistic predictions, government data showed Saturday......»»
JM Family leads investment round for computer vision AI startup
The startup, Skaivision, believes its technology can boost retail efficiency and improve the customer experience......»»
Drata appoints Sydney Sloan as CMO
Drata announced the appointment of Sydney Sloan as the company’s first ever Chief Marketing Officer (CMO). Sloan will oversee global marketing at Drata to help market and brand leadership, fuel customer engagement, and accelerate the company.....»»
Qualcomm tries to rope Apple execs into a class action lawsuit
Apple executives have asked to be excused from a class-action lawsuit brought against Qualcomm, saying the processor maker and the suit's plaintiffs just want to harass the company.Apple is a major customer for Qualcomm, and the relationship between.....»»
Personal experience with wildfire increases engagement in disaster preparedness, study finds
Residents who experienced direct harm from Oregon's 2020 wildfires are more likely to take steps to mitigate their fire risk in the future, an Oregon State University study has found......»»
There’s a bunch of bad news about Apple’s Vision Pro headset
Getting the Vision Pro headset ready to launch is giving Apple a host of problems, from customer discomfort to slow international rollouts, a new report claims......»»
Dig Security adds OCR capabilities to detect sensitive customer data in image files
Dig Security announced it has added support for Optical Character Recognition (OCR) to the Dig Data Security Platform. Dig can now detect sensitive customer data in image files, such as passports and driver’s licenses, that are stored in multi-.....»»
CampusGuard Central 2.0 enables organizations to manage their PCI DSS compliance status
CampusGuard launched CampusGuard Central 2.0, a new release of its dynamic customer compliance portal. CampusGuard Central enables organizations to manage their PCI DSS compliance status across their entire enterprise with one easy-to-use tool. Campu.....»»
CEOs are really getting on board with AI - but is that a good thing?
The C-Suite is favoring AI for productivity, customer services, and even cybersecurity, but workers aren’t happy......»»
Best Salesforce alternatives 2023: 7 other CRM tools worth trying
Salesforce has taken the customer relationship management world by storm. But these Salesforce alternatives are solid CRM options if you want to explore some other options......»»
What will happen in Spider-Man: Beyond the Spider-Verse?
Following the success of Spider-Man: Across the Spider-Verse, here are some predictions of what could happen in the sequel, Beyond the Spider-Verse......»»
How to Fix Apple Watch 8 Battery Life Problems
How to Fix Apple Watch 8 Battery Life Problems is a post by Adam Mills from Gotta Be Mobile. If you encounter horrible battery drain on your Apple Watch 8, there are some steps you should take before getting in touch with Apple customer service. The.....»»
Native Americans" awareness of omission and discrimination fuels civic engagement, finds research
Derogatory stereotypes constitute a clear form of discrimination, but an absence of information about a group in mainstream society can also communicate a lack of respect for a community. That is the case for Native Americans, who are often underrepr.....»»
Twilio partners with Frame AI to uplevel contact center experiences with AI
Twilio and Frame AI announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex. With the help of Frame AI’s platform, Twilio Flex (the cloud-based digital engagement solution for personalized interactions acr.....»»
How Stellantis made its quality gains and keeps them going
After years of subpar showings, Stellantis' Dodge, Ram and Alfa Romeo brands topped J.D. Power's Initial Quality Study. Outgoing customer experience head David McDonald says factory engineers routinely visit dealerships, and each plant has a "control.....»»