5 Predictions for What"s Next in Customer Engagement
Consider how our consumption habits have changed from the beginning of the year and now. What can your business do to adapt to the trends? Continue reading........»»
Regula introduces smart testing for remote onboarding efficiency
Currently, over 75% of countries worldwide use electronic documents equipped with NFC chips. Due to this fact, virtually every business has to deal with such kinds of IDs during customer onboarding. This calls for customized identity verification (ID.....»»
Rare decay of the Higgs boson may point to physics beyond the Standard Model
Particle physicists have detected a novel decay of the Higgs boson for the first time, revealing a slight discrepancy in the predictions of the Standard Model and perhaps pointing to new physics beyond it. The findings are published in the journal Ph.....»»
1Kosmos BlockID 1Key secures users in restricted environments
1Kosmos announced BlockID 1Key, a biometric security key to provide a phishing-resistant passwordless multi-factor authentication option for Sensitive Compartmented Information Facilities (SCIF), manufacturing clean rooms, customer help desks, higher.....»»
Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company
An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer. An AI customer service chatbot for international delivery service DPD used profanity, told a.....»»
The Power of Alternative Payment Methods in White-Label Gateways
Today’s digital marketplace forces businesses to cater to diverse customer preferences as it’s a strategy for thriving in a competitive landscape. Embracing Alternative Payment Methods (APMs) is pivotal in driving business success, especi.....»»
Lithia regional president named chief customer officer
Lithia Motors Inc. has named Regional President Adam Chamberlain its chief customer officer......»»
Trello data breach of 15M accounts; Loan Depot 16M customers
A reported Trello data breach has seen the personal details of more than 15 million users put up for sale on the dark web. A separate Loan Depot ransomware attack resulted in more than 16 million customer accounts compromised, taking a number of t.....»»
Onfido Compliance Suite simplifies local and global identity verification
Onfido launched its Compliance Suite, an all-in-one identity verification solution that empowers fast-growth businesses to expand seamlessly into new markets and meet local regulatory needs for customer onboarding. Onfido’s Compliance Suite int.....»»
AI chatbot goes rogue during customer service exchange
International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer......»»
AI chatbot goes rogue during customer-service exchange
International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer......»»
Most Earth system models are missing key piece of future climate puzzle, researchers say
The way science is funded is hampering Earth system models, and may be skewing important climate predictions, according to a new comment published in Nature Climate Change by Woodwell Climate Research Center and an international team of model experts.....»»
Infiniti prepares service departments for an EV era
A three-year vehicle maintenance plan and valet service helped lift customer retention 5 percent last year......»»
Best Verizon new customer deals: Galaxy S23, iPhone and more
Are your monthly cell phone bills bleeding you dry? Save some cash with these Verizon new customer deals......»»
Calgary judge rules dealership not at fault for BMW customer"s motor oil purchase, subsequent engine problems
A parts customer who bought oil not recommended by his vehicle's manufacturer cannot pursue a negligent misrepresentation claim against the Calgary dealership that sold him the oil, an Alberta judge has ruled......»»
Amazing, incredible, superb: The effect of high-arousal language used by social media influencers
Researchers from LUISS Guido Carli University have published a new study that examines whether and how subtle shifts in language arousal might shape consumer engagement and the way it affects perceptions of influencers' trustworthiness......»»
Climate change in the South China Sea found to have global impacts on weather patterns
As the threat of global warming looms, researchers are racing to understand how complex, interconnected weather systems affect one another. Unprecedented changes to weather patterns, sometimes in defiance of models and predictions, point to the need.....»»
Apple closing Siri data operations office in San Diego, impacting 121 employees
Via Bloomberg, Apple is closing an office in San Diego, Texas, which housed part of the Data Operations Annotations group, which evaluates Siri customer responses and helps improve accuracy of the system, among other duties. The reorganization imp.....»»
Predicting which US city populations will grow and which will fall by 2100
A trio of environmental engineers at the University of Illinois Chicago, has used census data and an annual demographics survey to make predictions about U.S. city population growth or decline in the years leading up to 2100......»»
Cyber budgets and the VC landscape in 2024
In this Help Net Security video, Marcus Bartram, General Partner at Telstra Ventures, discusses his 2024 cybersecurity predictions: The U.S. will be in a recession by Q4 2024, and tech companies will continue reducing their workforce. Still, VCs will.....»»
Cloud security predictions for 2024
As we reflect on the cybersecurity landscape and the trajectories of threat vectors, it’s evident that we’re on the cusp of a paradigm shift in cloud security. Businesses and cybersecurity professionals must stay abreast of these changes,.....»»