The Software Developer"s Fate in Low-Code/No-Code World
What does the emergence of no-code/low-code tools mean for the savvy developer? Continue reading........»»
Tell Your Brand Story: The Do"s and Don’ts of Crafting an Engaging Story
Behind every successful brand is a successful brand story. Creating that story, however, isn’t as simple as it sounds. Continue reading........»»
For Incredible Results: Surprise and Delight Your Most Devoted Customers
How to jump-start your CX strategy by personalizing interactions to delight and wow your customers. Continue reading........»»
Design Products With Eye for More Sustainable World
An interview with Graham Rihn, CEO and founder of RoadRunner Recycling, on doing our part for sustainable waste management. Continue reading........»»
Are You Ghosting Your Customers?
How does ghosting work within the realm of customer experience? Did they ghost you? Did you ghost them? Continue reading........»»
Elon Musk"s Text Exchanges Show Twitter Deal Going off the Rails
Newly released text messages shine a light on how tech’s most powerful do business — and perhaps why Musk lost interest in Twitter. Continue reading........»»
A Decade of Dramatic Change in Digital Customer Experience
The greatest changes in customer experience over the past decade have been in the ways customers interact with brands. Continue reading........»»
Customer Data Management Is the Key to Consumer Trust, Profitability
Data is a valuable commodity in today’s world. But mismanaging it could come with a lot of costs. Continue reading........»»
Defining Your Marketing Technology Philosophy
When it comes to martech, organizations that don’t have a strong philosophy find it hard to make strategic decisions. Continue reading........»»
CMSWire Contributor Q&A With Alan J. Porter: Make Audio Content Valuable
CMSWire catches up with Contributor Alan J. Porter on content strategy and building in audio and intelligent models for the future. Continue reading........»»
8 Tips to Build a Winning Customer Experience Strategy
Don’t leave your CX up to chance. Ensure you’re delivering excellent experiences by crafting a goal-oriented customer experience strategy. Continue reading........»»
Is Marketing Missing the Customer Experience Revenue Opportunity?
Marketing's certainly no black-and-white discipline today. That said, should marketing bother itself with customer retention? Continue reading........»»
Salesforce Debuts Salesforce Genie, Qualtrics Launches Video Feedback, More News
Salesforce reveals innovation, Qualtrics launches Video Feedback, Humankind closes seed funding round, more CX news. Continue reading........»»
Can Low-Code, No-Code Tech Help Marketers With Emotion-Led CX Design?
Exploring the gap between emotions customers feel and the experiences brands are designing. Continue reading........»»
AI Writing Software for Marketing, Part 2: Challenges, Limitations
Second in a miniseries on how businesses can leverage AI writing software in their marketing departments. In this article, we learn about AI's limitations. Continue reading........»»
Should Marketing Leave Martech Management to IT?
The reality is some tasks will be IT, and some will be marketing when it comes to martech management. How should they work together? Continue reading........»»
How Proactive, Real-Time Responses Boost Your Customer Experience Program
Powering through your CX program manually likely won't do the trick. It's time to turn to artificial intelligence and machine learning. Continue reading........»»
How to Ramp up Your Instagram Marketing Game
Instagram is a powerful marketing behemoth — if you know how to finagle some of its hidden features and highlights. Continue reading........»»
How UX Design Customer Metrics Can Improve Customer Experience
User experience (UX) can have a big impact on customer satisfaction. Learn which UX design customer metrics you should keep an eye on. Continue reading........»»
Sustainable Marketing Practices to Dig Out of Market Downturn
The marketing playbook doesn't have to be abandoned in an economic downturn. Here are some ways to strengthen it. Continue reading........»»