When salespeople advocate for sellers and customers
Researchers from Oklahoma State University, University of Missouri, Iowa State University, and University of Georgia published a new paper in the Journal of Marketing that investigates the question of how salespeople should balance advocacy for the s.....»»
As repair costs rise, so does popularity of service drive financing
The cost of a vehicle repair is rising; therefore, so is the chance of customers getting hit with a hefty service department bill. To ensure they don't decline the work and to help them afford the repair, more dealerships are offering buy now, pay la.....»»
Remembering Lynn Conway, of the Conway Effect, Who Helped Launch the Computing Revolution
Lynn Conway, a trans woman and advocate for LGBTQ rights, was underappreciated and often underrecognized for her work in chip design.....»»
With CDK"s reputation challenged, CEO Brian MacDonald defends cyberattack response
CDK's CEO Brian MacDonald said the company is doing everything it can to help customers while its systems remain down, though some dealers have been unhappy with the communication......»»
Google’s Gemini AI is Microsoft Clippy for a new generation
Gemini's AI capabilities are coming to Google's Workspace app suite, but only for paid customers......»»
CDK says DMS restoration process from cyberattacks has begun, reiterates "several days" to end outages
CDK Global, in a note to customers, referred to the cyberattacks for the first time as a ransom event......»»
Why are threat actors faking data breaches?
Earlier this year Europcar discovered a hacker selling info on its 50 million customers on the dark web. The European car rental company immediately launched an investigation, only to discover that the data being sold was completely doctored, possibl.....»»
CDK says DMS restoration process from cyber ransom attack has begun, reiterates "several days" to end outages
CDK Global, in a note to customers, referred to the cyberattacks for the first time as a ransom event......»»
CDK cyberattacks could trigger litigation from consumers and dealers alike
It was a rough week as CDK Global dealt with two cybersecurity attacks, its customers rushed to adapt and experts predicted more breaches to come......»»
Findlay Automotive Group facing lawsuit over cyberattack
The lawsuit alleges that the dealership group failed to protect the private information of its customers......»»
AT&T can’t hang up on landline phone customers, California agency rules
State dismisses AT&T application to end Carrier of Last Resort obligation. Enlarge (credit: Getty Images | Joe Raedle ) The California Public Utilities Commission (CPUC) yesterday rejected AT&T's request to end its landl.....»»
Scammers target dealerships in U.S., Canada pretending to be CDK reps
CDK Global says scammers are targeting some dealership customers affected by the cyberattack that downed their DMS platforms......»»
Scammers reportedly targeting dealers pretending to be CDK reps
Reports are surfacing that scammers are targeting some CDK dealer customers affected by the cyberattack that downed their DMS platforms......»»
Verizon Business Complete launches as an end-to-end smartphone management solution
Verizon is out today with a new offering for business and enterprise customers who would like a comprehensive smartphone solution. In a single program, Verizon Business Complete includes purchasing, setup, mobile device management (MDM), 24/7 support.....»»
CDK Global cyberattack cripples 15,000 US auto dealerships
CDK Global, a software-as-a-service (SaaS) provider for car dealers and auto equipment manufacturers, has suffered a cyberattack that has temporarily disrupted its customers’ operations. About CDK and its platform CDK’s platform is used b.....»»
AT&T is raising the prices of its grandfathered plans
It seems that AT&T really wants customers in their grandfathered plans to upgrade as they will be raising their prices on their old plans. The post AT&T is raising the prices of its grandfathered plans appeared first on Phandroid. Carriers.....»»
Verimatrix XTD dashboard enhancements improve mobile app security
Verimatrix announced major enhancements to its XTD dashboard, providing customers with better visibility into application security risks and more actionable insights to better protect mobile apps and users. First launched in early 2022, the updated X.....»»
CDK cyberattack will add to dealership regulatory stresses
The FTC Safeguards Rule requires dealerships and other financial institutions to notify the agency after it discovers a security breach involving the information of at least 500 customers......»»
Service teams avert cat-astrophe
Dealership service departments are used to customers complaining their engine is making knocking or pinging sounds. But the service crew at West Herr Chevrolet of East Syracuse in New York recently heard a different engine complaint. "A customer p.....»»
Insurance companies seek legal protection if dealership group is guilty of overcharging customers
Two insurance companies have sued to limit their liability for defending and indemnifying a Pennsylvania dealership group that faces a potential class-action lawsuit for allegedly overcharging customers of four New Jersey stores for fees......»»
AT&T announces up to $20/month price increase for older ‘Unlimited’ plans
AT&T has announced another price increase, this time affecting customers who are grandfathered into retired unlimited plans. The carrier says that prices will increase by as much as $20 per month starting in August. more….....»»