What to know about dealer, consumer, employee CDK lawsuits
As of July 11, consumers, dealerships and current and former auto retail employees have filed 10 federal lawsuits against CDK Global in connection with the company's 2024 cyberattacks and outage. Here's an overview......»»
US Copyright Office “frees the McFlurry,” allowing repair of ice cream machines
Soft-serve machines get a not-quite-parfait exemption to DMCA circumvention rule. Consumer advocacy group Public Knowledge today hailed a decision by the US Copyright Office to "g.....»»
Walmart employee looked for her daughter for hours before finding her ‘charred remains’ in the store’s walk-in bakery oven
Walmart employee looked for her daughter for hours before finding her ‘charred remains’ in the store’s walk-in bakery oven.....»»
McDonald’s E. coli outbreak grows by 50% in 3 days as lawsuits mount
The CDC believes the risk is now low, but cases could continue to rise. Twenty-six more cases have been identified in a multistate E. coli O157:H7 outbreak linked to McDonald's Qu.....»»
Dealer Goes Joyriding In Customer’s C7 Corvette Z06
Dealer Goes Joyriding In Customer’s C7 Corvette Z06.....»»
The 5-day office mandate: A tipping point for employee well-being?
Large companies like Amazon and Dell are enforcing a return to office five days a week, a significant moment for many of their employees. More than a logistical change, return-to-office mandates raise important questions about the balance between org.....»»
More states ban PFAS, or "forever chemicals," in more products
Legislative momentum against PFAS has surged this year, as at least 11 states enacted laws to restrict the use of "forever chemicals" in everyday consumer products or professional firefighting foam......»»
Overheard: Celebrate milestones big and small to bring service shop together
"Every little thing can be celebrated — a good month [or] a troublesome car that finally leaves. Go out and buy some ice cream bars and say, 'Guys that Bronco's out of here, let's take a minute and celebrate.' When an employee goes through training.....»»
Apple and Goldman Sachs hit with $90 million penalty over Apple Card
The Consumer Financial Protection Bureau has ruled that Apple was not ready for Apple Card disputes, and tens of thousands were then not dealt with properly by Goldman Sachs.Apple CardCredit firm Goldman Sachs was already losing millions over Apple C.....»»
Apple and Goldman Sachs fined over $89 million for ‘Apple Card failures’
Apple and Goldman Sachs have officially been hit with over $89 million in fines due to “Apple Card failures.” The Consumer Financial Protection Bureau announced the ruling today after a multi-year probe into Apple Card. While it was initially.....»»
ESET HOME Security enhancements strengthen protection against AI-driven threats
ESET announced its upgraded consumer offering, ESET HOME Security, with new features, such as ESET Folder Guard and Multithread Scanning. These enhancements to ESET HOME Security, as an all-in-one solution for consumers, correspond to the increasing.....»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
Rob Cochran in line to be NADA chairman in 2026
The National Automobile Dealers Association picked Florida car dealer Tom Castriota as chairman and Pennsylvania dealer Rob Cochran as vice chairman for 2025......»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
Goldman Sachs faces $50M in fines over Apple Card failures
Goldman Sachs could be forced to pay tens of millions of dollars in fines by the Consumer Financial Protection Bureau, over the way it handled complaints about Apple Card and other credit cards.Apple CardGoldman Sachs is keen to get out of its arrang.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
Elon Musk changes X terms to steer lawsuits to his favorite Texas court
X terms specify Northern District, where Judge Reed O'Connor is a Tesla investor. Elon Musk's X updated its terms of service to steer user lawsuits to US District Court for the No.....»»
Stellantis dealers regain optimism after executive shake-up
Stellantis' dealer council met with new North America COO Antonio Filosa this week after criticizing the company's leadership over stagnant sales and bloated inventory......»»
Rivian, Bosch point fingers in lawsuits over production woes
Rivian is locked in a legal fight with the world’s largest automotive supplier over motors in the R1 pickup truck and SUV as the electric vehicle maker grapples with ongoing production issues. .....»»
Lamborghini lawsuit against Ill. dealership can proceed, federal judge rules
A federal judge in Illinois has refused to dismiss a fraud claim by Automobili Lamborghini America against a Chicago dealership, its president and an employee for allegedly selling dozens of luxury vehicles to known resellers, misreporting those sale.....»»
The NHI management challenge: When employees leave
An employee is exiting your organization. Regardless of the terms of departure, an ex-staffer has the potential when they leave or change roles to impact a wide range of non-human identities, digital credentials, and other secrets. Those secrets incl.....»»