Overheard: Celebrate milestones big and small to bring service shop together
"Every little thing can be celebrated — a good month [or] a troublesome car that finally leaves. Go out and buy some ice cream bars and say, 'Guys that Bronco's out of here, let's take a minute and celebrate.' When an employee goes through training.....»»
Spotify’s new custom cover art feature makes me hate that I still subscribe to Apple Music
Spotify revealed a new feature for its users: custom playlist cover art. Filled with brat summer energy, the music streaming service update finally makes playlists … The post Spotify’s new custom cover art feature makes me hate that I sti.....»»
iPhone 17 Slim again said to feature just one camera, A19 chip, more
As rumored in the past, Apple is planning a big change to the iPhone lineup next year with an all-new iPhone 17 Slim model. A new report today from reliable analyst Jeff Pu outlines much of what to expect from this new iPhone model. more….....»»
iOS 17.7.1 is coming soon for iPhone users not yet on iOS 18
Apple is preparing a host of big software updates for next week, including iOS 18.1 with the first Apple Intelligence features. But it turns out, there’s another iPhone software update on the way: iOS 17.7.1 is coming soon too. more….....»»
Here are Apple’s full release notes for iOS 18.1
The iOS 18.1 RC is now available for developers and public beta testers. The update is set for a release next week with a slew of important new features and big fixes. While we’ve been chronicling all of the changes for the last two months, Apple h.....»»
Apple Intelligence in iOS 18.1 will have a waitlist, here’s how to jump the line
The first Apple Intelligence features are coming next week in iOS 18.1. If you have an AI-compatible iPhone model, the software update will bring a host of new features. But not right away—Apple Intelligence will come with a waitlist. Here’s how.....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
SailPoint Machine Identity Security reduces the risk associated with unmanaged machine identities
SailPoint launched SailPoint Machine Identity Security, a new Identity Security Cloud product. SailPoint Machine Identity Security is a dedicated product built specifically for machine accounts such as service accounts and bots. Built on SailPoint At.....»»
Who will deliver useful AI to the masses?
The industry has been saying Apple is behind and asking when the iPhone maker would ever bring out AI — but the industry has always underestimated Apple.Today, toward the end of 2024, Apple Intelligence has still not yet been deployed. What frame o.....»»
Russian officials buy four times more iPhones after ban
Despite an official ban on Russian government workers using the iPhone, an unreliable report says that sales have risen dramatically.Moscow at night — image credit: Evgenit/PixabayIt was in 2023 that Russia's Federal Security Service (FSB) tried ba.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
Anticipating socio-technical tipping points to facilitate positive change
As global climate targets tighten, radical and disruptive changes are becoming inevitable. In this context, the concept of tipping points, by which small changes can trigger rapid systemic transformation, is attracting increasing attention in the soc.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
On Lake Erie, getting rid of problem algae starts with giving it less food
On a warm late-summer evening, a small speedboat motored across a pea-green stretch of Lake Erie past a beach where a child sat splashing and a pair of newlyweds waded for a portrait photographer. On the sand, unseen or ignored, bright red signs warn.....»»
Hands-on with the 2024 iPad mini: Spot the differences
A quick look at what’s new in Apple’s tiny tablet. The iPad mini is a niche product, that much is clear. But for those who want an extra-small tablet, the launch of the sixth-.....»»
Study suggests frogs and toads will face new risks as water habitats dry up due to global warming
A small international team has found that anurans such as frogs and toads will be facing increased risks to their survival in the coming years due to water habitats drying up as a result of global warming......»»
Gone in a flash: Lake Mohave"s toxic algae bloom may soon let up
Riley Rackliffe follows the stinky green blobs as they travel across Lake Mohave. The aquatic biologist leads a two-man team for the National Park Service, dipping a long stick into the reservoir's problem areas and sending off samples to the Souther.....»»
Q&A: Expert shares opinions on how to depolarize social media
At a time when political polarization is becoming an increasing problem on social media, WashU data scientist Jean Springsteen is working on a way to bring down the temperature and still get buy-in from social media companies......»»
Tesla faces questions on robotaxi service, $25,000 model and flat sales in Q3 earnings report
Wall Street analysts expect a drop in Tesla's third-quarter margins after it boosted incentives to juice sales of its aging core vehicles, the Model Y crossover and Model 3 sedan......»»
Right whale population grows 4% but extinction remains a threat
One of the rarest species of whale in the world has increased slightly in population, encouraging conservationists to call on the federal government and the shipping and fishing industries to do more to bring the giant animals back from the brink of.....»»
Tracks left by a bird-sized dinosaur suggest it used wings to run faster
A small international team of biologists, geologists and paleontologists has found evidence that a bird-sized dinosaur from the early Cretaceous used its wings to run faster. In their study published in the Proceedings of the National Academy of Scie.....»»