How To Improve Call Deflection?
Have you ever waited in a call queue, trying to reach the customer support? How did you feel? Frustrated? Yes, that’s what most customers feel. If you run a contact center, you are aware of the large volume of incoming calls. But most of these call.....»»
Better Call Saul almost had Saul working at Hot Topic instead of Cinnabon
Peter Gould, Better Call Saul showrunner, posted an image from a script suggesting that Saul could have spent his days folding tees......»»
Daily 5 report for Oct. 4: Rough times for EV makers, but future looks good
EV maker Rivian reported disappointing Q3 sales, but electrification news should improve next week as The Battery Show highlights the latest technologies......»»
AAPL earnings call on October 31 will include early iPhone 16 sales
The AAPL earnings call for Q4 2024 has been scheduled for October 31, and will give our first official hint about early iPhone 16 sales. The fiscal quarter covers July to September. Pre-orders for the new iPhone models opened on September 13, with.....»»
Strange “biotwang” ID’d as Bryde’s whale call
Multi-species machine-learning model can unlock insights into new whale species. In 2014, researchers monitoring acoustic recordings from the Mariana Archipelago picked up an unus.....»»
Outdoor businesses and venues could benefit from boosting birdsong sound biodiversity
Visitors to vineyards enjoyed their tours more when they heard enhanced sounds of diverse birdsong, new research has found. The findings from the University of East Anglia suggest that outdoor businesses could improve their customer experience by inv.....»»
Football can improve well-being of people in UK prisons, and could help stop reoffending
The prison overcrowding crisis in the UK has shown the public what researchers and those working in criminal justice have known for years: prisons are unsafe for those serving time and working there......»»
I Tried These Brain-Tracking Headphones That Claim to Improve Focus
Neurable’s MW75 Neuro is an everyday brain-computer interface that aims to boost your productivity. It also raises questions about data privacy......»»
Harmonic Security raises $17.5 million to improve data security for organizations
Harmonic Security has secured $17.5 million in Series A funding to bring its “zero-touch data protection” capabilities to enterprises. Total funding has now reached more than $26 million since the company launched in October last year with enterp.....»»
T-Mobile pays $16 million fine for three years’ worth of data breaches
Breaches in three consecutive years lead to $16M fine and new security protocols. T-Mobile has agreed to pay a $15.75 million fine and improve its security in a settlement over a.....»»
Apple Podcasts launches new narrative series chart, ad-free windows, more
Today Apple has announced changes to Apple Podcasts designed to better spotlight a specific type of show: narrative series. A new top chart is debuting alongside other editorial initiatives, plus Series becomes its own standalone category for improve.....»»
T-Mobile pays $16 million fine for three years’ worth of data breaches
Breaches in three consecutive years lead to $16M fine and new security protocols. Enlarge (credit: Getty Images | SOPA Images ) T-Mobile has agreed to pay a $15.75 million fine and improve its security in a settlement ov.....»»
New findings can help improve our understanding of winter weather in the St. Lawrence River Valley
A recent study at McGill University provides new insights into how winter storms develop in the St. Lawrence River Valley, findings that could potentially improve the accuracy of winter weather forecasts in the region......»»
Study suggests simple steps that may improve team ethics
Instead of ending a group meeting asking if anyone has any questions, a professor at UT Arlington suggests asking participants if they can think of anything that might go wrong with the plan discussed......»»
Researcher develops program for 3D cloud tomography
Researcher David Stanley's interest in climate change has led him to develop a program to improve how we gather data to study the inside of a cloud. The program simulated multiple satellites, collecting images of a cloud from many angles at the same.....»»
DNA technology enables molecular monitoring for marine change and threats
New DNA technology promises to improve efforts to monitor marine life in the Southern Ocean, and detect the presence of non-native marine species close to Antarctica......»»
Ryugu samples call into question previous ideas about the formation of carbon-rich asteroids
Asteroid Ryugu possibly did not travel as far from its place of origin to its current near-Earth orbit as previously assumed. New research published in the journal Science Advances suggests that Ryugu was formed near Jupiter......»»
AuditBoard’s risk platform enhancements empower teams to boost efficiency
AuditBoard announced extensions to its modern connected risk platform to help teams improve efficiency, foster collaboration, and increase the rigor and intentionality of their GRC management programs. Available immediately, these functionalities inc.....»»
Dark matter could have slight interaction with regular matter, study suggests
The reason we call dark matter dark isn't that it's some shadowy material. It's because dark matter doesn't interact with light. The difference is subtle, but important. Regular matter can be dark because it absorbs light. It's why, for example, we c.....»»
Frozen in time: Rock fossils hint at Mars"s ancient climate
Long ago, flowing wind and water shaped Mars's malleable sand and sediment into dunes, ripples and other landscape patterns, called bedforms. Over billions of years, some of these landforms hardened into rock—scientists then call them paleo-bedform.....»»
Ingredients used in chewing gum help tilapia survive cold climates
Two common ingredients in ordinary chewing gum—Arabic gum and lecithin—have been found to help improve the overall health of tilapia, helping these fish survive better even in cold climates. This discovery paves the way for raising tilapia for fo.....»»