Dealership not on the hook for customer"s repairs done at independent shop, tribunal rules
A British Columbia dealership group isn't obligated to cover the parts, labor and towing costs for a service customer who had repairs done at an independent shop, the province's Civil Resolution Tribunal has ruled......»»
Picky protection rules hamper Swiss mushrooming craze
After suffocating COVID-19 restrictions, many embraced the call of the wild and the joys of foraging, but tightening Swiss biodiversity protection measures are infuriating growing hordes of mushroom-picking enthusiasts......»»
Overheard: Celebrate milestones big and small to bring service shop together
"Every little thing can be celebrated — a good month [or] a troublesome car that finally leaves. Go out and buy some ice cream bars and say, 'Guys that Bronco's out of here, let's take a minute and celebrate.' When an employee goes through training.....»»
1 Thing We"re Talking About: Mobile service platform Curbee names new CEO
Mobile service startup Curbee has named Amit Chandarana as its new CEO. He replaces Denise Leleux, who helped launch the startup after serving as director of global customer and ownership experience at Tesla......»»
Carriers claim new FCC rule will make your phone more expensive
The U.S. government is considering new rules for carriers to follow when it comes to locked phones. Some carriers are not pleased......»»
Best refurbished iPhone deals: Get an iPhone 14 for $449
If you're looking for a new iPhone there are a lot of iPhone deals to shop, but if you want ultimate savings we've found the best refurbished iPhone deals......»»
Could AI software put a value on a car dealership? Some say yes
While one firm is betting on AI's use to price dealerships, some industry experts question its ability to overcome subjective elements of dealership valuations......»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
Streaming subscription fees have been rising while content quality is dropping
Surveys show decline in customer satisfaction with what is available to stream. Subscription fees for video streaming services have been on a steady incline. But despite subscrib.....»»
Tim Cook’s side hustle as Nike board director just got tougher
Apple CEO Tim Cook has been the main independent board director for sneaker company Nike for the past 19 years, but the brand is currently facing its biggest challenge during that time … more….....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
Apple removes independent media app from Russian App Store
Apple has removed the Current Time app from the Russian version of its App Store, telling its developer that local authorities say it contains "undesirable" content.The App Store is a powerful digital ecosystem.Current Time is an independent Russian-.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
ScaleVoice"s AI ‘workers" can contact customers and seem human
The startup is seeking new venture capital to help fuel an expansion of its AI "workers" designed to automate outbound dealership calls and texts......»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
Democracy in peril: Professors discuss worldwide democratic backsliding
The end of the Cold War in the early 1990s saw an unprecedented wave of democratization across the globe. The U.S. promoted a liberal international order and democracies that emphasized separation of powers, an independent judiciary and a system of c.....»»
For dealership AI adopters, success is mixed
Artificial intelligence has helped dealerships improve their back-office functions and service operations. Chatbots have been a mixed bag......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
‘What the cluck!’: Doughnut shop abruptly closes two Charlotte-area stores
‘What the cluck!’: Doughnut shop abruptly closes two Charlotte-area stores.....»»
Apple strong passwords aren’t entirely random, but are cleverly designed
Whenever an Apple device generates a strong password for you, the structure of those secure passwords isn’t entirely random. Instead, Apple created rules specifically designed to make them easier to type if you ever have to do that manually, and.....»»