Christian Brothers consistently bests competition on customer satisfaction
The chain of faith-based independent repair shops asks franchisees to be Christians and treat customers like neighbors......»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
The Electric State teaser: Millie Bobby Brown, Chris Pratt battle robots in sci-fi adventure
Millie Bobby Brown teams up with Chris Pratt and robots to find her brother in The Electric State, an upcoming sci-fi adventure film from the Russo Brothers......»»
Connected vehicles and chargers use AI to combat hackers, improve customer experience
More than half of vehicles sold globally are connected, according to McKinsey & Co., and that is forecast to rise to 95 percent by the end of the decade. That connectivity gives hackers more targets......»»
Overheard: Be transparent, build trust and sales will follow
A service adviser doesn't have to be a pushy salesperson to sell needed repairs or maintenance to a customer, said Darryl Terrell, service and parts director at Matt Bowers Ford in Metairie, La., on "The Multi-Point Inspection Podcast.".....»»
Hezbollah vows to expand attacks in Israel after deadly strike in Lebanon"s Christian heartland
Hezbollah vows to expand attacks in Israel after deadly strike in Lebanon"s Christian heartland.....»»
F&I tip: Be available by phone to the lender on stipulation deal
Dealership staff should be sure their indirect auto lending partners can reach them by phone when a deal is contingent on the customer providing stips......»»
Hands on: Clicks Keyboard for iPhone 16 Pro – Rebuilt on customer feedback [Video]
Clicks Keyboard for iPhone is back, and they’re pushing all the right buttons—literally. I had the chance to get hands-on with the latest model, and it’s clear that Clicks has done their homework. From ergonomics to extra features, here’s eve.....»»
Data Zoo ID Fraud & Risk Signals enhances fraud detection
Data Zoo launched its latest service, ID Fraud & Risk Signals. This new solution is designed to enhance customer identification and Know Your Customer (KYC) processes by providing deeper insights into fraud detection and risk assessment, helping busi.....»»
A unified theory for predicting pathogen competition: Exploring how emerging new strains replace previous ones
The COVID-19 pandemic showed that predicting the invasion of a novel pathogen into the human population and its evolutionary potential to generate new variants is crucial for preventing future outbreaks. New research conducted at Princeton University.....»»
Archaeologists discover Armenia"s oldest church
Archaeologists from the National Academy of Sciences of Armenia and the University of Münster have discovered the remains of a previously unknown early Christian church in the ancient city of Artaxata. The find consists of an octagonal building with.....»»
Mullvad VPN review: total anonymity for an affordable price
I reviewed Mullvad, a unique VPN with consistently low prices to find out it it's speed, features, and reliability are worth the cost......»»
Apple opens massive research lab in China amid stiff iPhone competition
Apple has opened a huge new research lab in Shenzhen, China. The lab was first announced back in March, but the South China Morning Post reports that it became operational this week. Here’s what Apple has planned for the facility, and how it relate.....»»
Environmental factors influence Southeast Brazil"s coastal biodiversity more than ecological processes, study finds
Sea surface temperature, wave energy and freshwater discharge from rivers influence the abundance and size of the marine organisms that inhabit rocky shores along the coast of Southeast Brazil more than ecological processes such as competition and pr.....»»
North America can seize EV leadership from China, GM battery chief says
The U.S. can seize global leadership on electric vehicle batteries as the customer base for EVs grows, said Kurt Kelty, General Motors' vice president of batteries......»»
Frontegg Flows simplifies customer identity processes
Frontegg launched Flows, a journey-time orchestration capability that uses generative AI to simplify the creation of advanced customer identity processes. As growing businesses emerge from startup mode and enter scale-up mode, their user identities s.....»»
Study finds early STEM success doesn"t boost college enrollment for Black, Latine students
Research studies have consistently identified early academic disparities as the greatest barrier to STEM representation for non-white students. To address the lack of racial and ethnic diversity in STEM, education policies have sought to improve math.....»»
Customer sues Ill. Napleton store, alleges unauthorized credit check
Arlington Heights CDJR shopper's lawsuit seeks class-action status for other consumers who allegedly also saw unwanted "hard" credit pulls by the Napleton Group......»»