Calif. dealership employee shot, killed; police kill suspect
An armed man shot and killed a female employee at Toyota of Berkeley Certified Service Center last Thursday, according to a statement released by Berkeley Mayor Jesse Arreguín. The suspect was killed in shootout with police......»»
A grizzly bear that delighted Grand Teton visitors for decades has been killed by a vehicle in Wyoming
A grizzly bear that delighted Grand Teton visitors for decades has been killed by a vehicle in Wyoming.....»»
Overheard: Celebrate milestones big and small to bring service shop together
"Every little thing can be celebrated — a good month [or] a troublesome car that finally leaves. Go out and buy some ice cream bars and say, 'Guys that Bronco's out of here, let's take a minute and celebrate.' When an employee goes through training.....»»
Wayve, a British automated driving startup, embarks on U.S. expansion
British automated driving startup Wayve has opened an office in Sunnyvale, Calif., where it will locate a test fleet that's learning how to drive on American roads......»»
Could AI software put a value on a car dealership? Some say yes
While one firm is betting on AI's use to price dealerships, some industry experts question its ability to overcome subjective elements of dealership valuations......»»
Nevada State police investigate deadly crash in Summerlin
Nevada State police investigate deadly crash in Summerlin.....»»
Two Navy pilots killed in jet crash had recently returned from Middle East deployment
Two Navy pilots killed in jet crash had recently returned from Middle East deployment.....»»
Reducing moose numbers could help protect Canadian caribou populations from wolf predation
Woodland caribou populations in Canada are declining because of habitat changes that benefit common prey species of wolves (such as moose and deer), leading to increasing numbers of wolves that kill caribou. To protect caribou, wildlife managers have.....»»
Seven dead, thousands evacuated as tropical storm batters Philippines
Philippine rescuers waded through chest-deep floodwaters Wednesday to reach residents trapped by Tropical Storm Trami, which has killed seven people and forced thousands to evacuate as it barrels toward the east coast......»»
Climate change worsened deadly Africa floods, scientists say
Human-caused climate change worsened floods that have killed hundreds of people and displaced millions in Cameroon, Chad, Niger, Nigeria and Sudan this year, according to a study published on Wednesday......»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
Horizon developers are ‘done’ with their original franchise Killzone
Guerilla Games shot to fame with Killzone, but apparently the studio is done with that series......»»
Lawsuit: City cameras make it impossible to drive anywhere without being tracked
"Every passing car is captured," says 4th Amendment lawsuit against Norfolk, Va. Police use of automated license-plate reader cameras is being challenged in a lawsuit alleging tha.....»»
Irish police seize more than $170,000 in counterfeit Apple products
Reports of counterfeiting in County Mayo, western Ireland, have led local police to seize more than 800 counterfeit devices, including AirPods, from businesses in the area.A sample of the counterfeit Apple products seized in the raid — image credit.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
ScaleVoice"s AI ‘workers" can contact customers and seem human
The startup is seeking new venture capital to help fuel an expansion of its AI "workers" designed to automate outbound dealership calls and texts......»»
Discovery of new bacterial toxins could be key to fighting infections
Researchers have discovered a new group of bacterial toxins that can kill harmful bacteria and fungi, opening the door to potential new treatments for infections. These toxins, found in over 100,000 microbial genomes, can destroy the cells of bacteri.....»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
For dealership AI adopters, success is mixed
Artificial intelligence has helped dealerships improve their back-office functions and service operations. Chatbots have been a mixed bag......»»
Teslas don"t work as green squad cars, California police say
As an increasing number of cities in California require departments to buy zero-emission vehicles, police say the Teslas they're being put in make their jobs harder......»»