5 Predictions for What"s Next in Customer Engagement
Consider how our consumption habits have changed from the beginning of the year and now. What can your business do to adapt to the trends? Continue reading........»»
Insurance companies sue Honda, N.Y. dealership to recoup payout from Pilot fire
Three insurance companies are suing American Honda Motor and a New York dealership to recoup more than $1 million they paid for damages caused when a service customer's parked vehicle caught fire......»»
vCISO services thrive, but challenges persist
While 75% of service providers report high customer demand for vCISO functionality, a new Cynomi report reveals that only 21% are actively offering it—opening a window onto a growth area for service providers while emphasizing the growing centralit.....»»
Study finds program boosts cognitive engagement of students with language and attention difficulties
A new study has found high school students with disabilities impacting language and information processing were able to better comprehend content when teachers adopted evidence-based strategies to increase the accessibility of classroom teaching......»»
Researchers present a high-dimensional choice model for online retailing
In a new study, researchers developed a model that helps online retailers to more accurately predict customer purchases from a wide range of products in complex online shopping environments, reducing sales forecast errors by 10%–30% compared to tra.....»»
Dealership catches onto scammer, but plays along until cops arrest him
A video showing a customer taking delivery of two Kia Tellurides, then being arrested for allegedly using a fake driver's license, went viral on TikTok......»»
HYCU for Microsoft Entra ID provides organizations with automated, policy-driven backups
HYCU announced significant updates to its HYCU R-Cloud data protection platform that offers customers additional protection for their Identity and Access Management (IAM) solutions with support for Microsoft Entra ID. With this announcement, customer.....»»
Apple all-in on struggling Matter, to the detriment of HomeKit Accessory Protocol
Apple has privately and publicly pledged its support to new smart home standard Matter over its own HomeKit Accessory Protocol, but customer confusion and a staggered rollout has put the damper on widespread adoption.Apple tries to push Matter forwar.....»»
Cold math, hot topic: Applied theory offers new insights into sea ice thermal conductivity
A new applied mathematical theory could enhance our understanding of how sea ice affects global climate, potentially improving the accuracy of climate predictions......»»
How to prioritize data privacy in core customer-facing systems
Evolving global data privacy regulations are keeping marketers on their toes. In April 2024, the American Privacy Rights Act (APRA) was introduced in the Senate. The proposed bill would create a federal consumer privacy framework akin to the GDPR, wh.....»»
CDK Global says employee, customer data safe after cyberattacks
CDK said third-party evaluations after the June 19 cyberattacks haven't revealed any theft of employee or customer data......»»
Samsung Galaxy Ultra Watch copies everything except Apple"s durability and customer service
About a month with the Galaxy Watch Ultra was enough for one user to see its action button fall off, and Samsung seems resistant to help despite being under warranty.Samsung Galaxy Watch Ultra defectSamsung revealed a new rugged smartwatch that borro.....»»
I just learned why the fastest VPN isn’t always the best option
Hotspot Shield is one of the fastest VPNs available, so I reviewed it to test the features, quality, privacy, and customer support......»»
Physics meets machine learning for better cyclone predictions
Time is of the essence in tropical cyclone prediction: The more warning time a community has, the better prepared its members will be when a storm makes landfall. Currently, the path and nature of tropical cyclones can be predicted up to only five da.....»»
Service tip: Use each customer"s data during phone calls to ensure meaningful engagement
Service-to-sales phone calls are a crucial touchpoint in any dealership's customer engagement strategy, says Kurt Philippsen, dealer relations manager at automotiveMastermind......»»
Customers can now extend AppleCare+ up to 45 days after it expires
Apple has recently increased the number of days a customer can extend their AppleCare+ coverage to 45 days, up from the previous 30.AppleCare+ plans can now be extended up to 45 days after they expire in Australia, Austria, Canada, Denmark, Finland,.....»»
Toyota confirms data breach after info leaked on cybercrime forum
Carmaker confirms losing hundreds of gigabytes of sensitive customer data to hackers calling themselves ZeroSevenGroup......»»
Why your relationship with your manager matters more than the one with your colleagues
New research shows that the relationship with the manager can be even more important than the relationship with colleagues in terms of job satisfaction and engagement. But why is this the case?.....»»
Spread the love (online): Study reveals in-party positivity drives online engagement more than out-party hostility
Looks like Kamala Harris' campaign is getting it right when it comes to social media, according to a new study. As democrats are playing up their sunny outlook in their presidential campaign, a study published in Scientific Reports suggests that emph.....»»
Smart sous vide cooker to start charging $2/month for 10-year-old companion app
“You’ve just lost a LONGTIME and very faithful customer." Enlarge (credit: Anova) Anova, a company that sells smart sous vide cookers, is getting backlash from customers after announcing that it will soon charge a su.....»»
Apple Card is still best in its customer satisfaction category for four straight years
For the fourth year running, Apple Card has managed to snag best in customer satisfaction among co-branded credit cards with no annual fee as rated J.D. Power.Apple CardApple introduced the Apple Card in 2019 in partnership with Goldman Sachs. And, s.....»»