Understanding Customer Insights Through Knowledge Graphs
How to use knowledge graphs to improve customer experience — digging into the healthcare example. Continue reading........»»
Service teams avert cat-astrophe
Dealership service departments are used to customers complaining their engine is making knocking or pinging sounds. But the service crew at West Herr Chevrolet of East Syracuse in New York recently heard a different engine complaint. "A customer p.....»»
When did humans start social knowledge accumulation?
Study suggests our ancestors were building on past knowledge by 600,000 years ago. Enlarge (credit: IURII BUKHTA) A key aspect of humans' evolutionary success is the fact that we don't have to learn how to do things fro.....»»
Softbank plans to cancel out angry customer voices using AI
Real-time voice modification tech seeks to reduce stress in call center staff. Enlarge (credit: Getty Images / Benj Edwards) Japanese telecommunications giant SoftBank recently announced that it has been developing "emot.....»»
Softbank unveils plans to cancel out angry customer emotions using AI
Real-time voice modification tech seeks to reduce stress in Japanese call center staff. Enlarge (credit: Getty Images / Benj Edwards) Japanese telecommunications giant SoftBank recently announced that it has been develop.....»»
New model identifies shortcut for understanding dolphin health
When Sylvain De Guise and his friends get together, it's not at a barbeque or for a game of pickleball. Their reunions happen on research boats......»»
Enhancing children"s understanding, critical thinking and creativity through collaborative designing of AI apps
Children and young people's understanding of artificial intelligence and AI technologies improved when the basics of AI were taught in school through hands-on activities supported by new educational technology, a recent study among more than 200 Finn.....»»
How to create your cybersecurity “Google Maps”: A step-by-step guide for security teams
Cybersecurity isn’t just about firewalls and antivirus. It’s about understanding how your defenses, people, and processes work together. Just like Google Maps revolutionized navigation, process mapping can revolutionize how you understand.....»»
Tipping points: Understanding the green Sahara"s collapse
Abrupt shifts within complex systems such as the Earth's climate system are extremely hard to predict. Researchers at the Technical University of Munich (TUM) and the Potsdam Institute for Climate Impact Research (PIK) have now succeeded in developin.....»»
Asus responds to customer service failures with new promises
After YouTube channel Gamers Nexus conducted an independent investigation into Asus' customer service, the company has vowed to change it ways......»»
Study examines educational and career disparities among minoritized students
New research from the University at Buffalo offers groundbreaking insights into the strategies that help students from underrepresented groups succeed academically and in their careers......»»
Genomic insights into the tea gray geometrid"s survival strategy
A study has shed light on the genetic makeup of the tea gray geometrid, Ectropis grisescens. Through the re-sequencing of 43 genomes, scientists have mapped out the pest's population structure and its remarkable adaptation to tea crops, offering new.....»»
Study explores how key gene modulates terpene aroma in grapes
A study explores the ethylene-responsive gene VviERF003's influence on glycosylated monoterpenoid synthesis in grapes, which are pivotal for the fruity and floral notes in wines. Understanding this genetic regulation provides insights into how wine a.....»»
Study on architecture of heart offers new understanding of human evolution
An international research team from Swansea University and UBC Okanagan (UBCO) has uncovered a new insight into human evolution by comparing humans' hearts with those of other great apes......»»
Novel insights into fluorescent "dark states" illuminate ways forward for improved imaging
Scientists at St. Jude Children's Research Hospital have reported a way to improve molecular scale distance measurements using single-molecule fluorescence resonance energy transfer (smFRET). smFRET quantifies the excitation and emission properties o.....»»
Modern fraud detection need not rely on PII
Trends in online fraud detection often act as the canary in the coal mine when it comes to understanding and combating the next generation of online scams, fraud and cybersecurity threats. These days, security and fraud experts worry that insufficien.....»»
High-precision measurements challenge our understanding of Cepheids
"Classical Cepheids" are a type of pulsating star that rhythmically brighten and dim over time. These pulsations help astronomers measure vast distances across space, which makes Cepheids crucial "standard candles" that help us understand the size an.....»»
FrightPix to use Brightcove for new horror streaming service
On Thursday, Brightcove announced the addition of FrightPix, a free horror streaming service, as a media customer......»»
Jessica Kelleher takes over as vice president of customer care at JLR
As JLR prepares for Jaguar's next iteration — an all EV lineup — Jessica Kelleher takes over as vice president of customer care......»»
Study reveals cirrus cloud traits over the South China Sea
The radiative climate and environmental effects of cirrus clouds is an international cutting-edge field of scientific research in the atmospheric sciences. Understanding how the characteristics of cirrus clouds over the ocean evolve is critical for c.....»»
Ripe for knowledge: Unraveling the genetic ties of banana softening
A recent study has pinpointed a novel bHLH gene, MabHLH28, as a key regulator of banana fruit ripening. This gene significantly influences the softening process by upregulating the expression of softening-related genes, either independently or in syn.....»»