Toast’s Aman Narang and BVP’s Kent Bennett on how customer obsession is everything
Toast has raised more than $900 billion and is reportedly valued at over $5 billion. But back in 2011, no one knew this startup would see such meteoric success. Toast has raised more than $900 billion and is reportedly valued at over $5 bil.....»»
Google Cloud explains how it accidentally deleted a customer account
UniSuper's 647,000 users faced two weeks of downtime because of a Google Cloud bug. Enlarge Earlier this month, Google Cloud experienced one of its biggest blunders ever when UniSuper, a $135 billion Australian pension.....»»
Green-minded Subaru store uses rain to power car wash
Planet Subaru has installed a pair of 800-gallon tanks in its service area that collect rainwater from the dealership roof, filter it, and use it for its customer car wash with the help of gravity......»»
EV charging firms must provide an array of technologies to satisfy commercial fleets
Charging companies are under pressure to provide the latest and greatest in expensive charging technology to meet myriad customer needs......»»
Stellantis customer experience chief resigns in 3rd senior executive departure this month
Richard Schwarzwald is being replaced by Olivier Bourges, previously head of the global corporate office and public affairs......»»
The Google Pixel 9 could be in trouble
A recent survey shows that Google phones are struggling to retain customer loyalty and market share in the U.S. market. Here's what's happening......»»
5 great Netflix shows you should watch on Memorial Day weekend
From a charming teen rom-com to a disturbing tale of obsession, these great Netflix shows are the perfect ones to catch up with over Memorial Day......»»
Ford hopes to expand customer base, EV capabilities with Mach-E Rally
Ford hopes the 2024 Mustang Mach-E Rally will widen the appeal of EVs for on-the-fence consumers by showing the versatility of those products......»»
T-Mobile is hiking the prices for some legacy plans
If you’re a T-Mobile customer that’s using some of the carrier’s legacy plans, it looks like an increase in prices could be headed your way. The post T-Mobile is hiking the prices for some legacy plans appeared first on Phandroid. Ev.....»»
Michigan Appeals Court backs Ford dealer"s request to arbitrate lease pricing case
The Michigan Court of Appeals upheld a lower court decision declaring a customer's allegations of lease pricing deception at a Westland car dealership needed to be resolved through arbitration......»»
Mich. Appeals Court backs Ford dealer"s request to arbitrate lease pricing case
The Michigan Court of Appeals upheld a lower court decision declaring a customer's allegations of lease pricing deception at a Westland car dealership needed to be resolved through arbitration. Appellate Judges Mark Cavanagh, Kathleen Jansen and Alli.....»»
“Unprecedented” Google Cloud event wipes out customer account and its backups
UniSuper, a $135 billion pension account, details its cloud compute nightmare. Enlarge (credit: Bloomberg via Getty Images) Buried under the news from Google I/O this week is one of Google Cloud's biggest blunders ever:.....»»
App Store bundle error punishes developer for success [u]
The developer behind StopTheMadness Pro noticed that Apple has been charging for refunds twice when a customer buys an app bundle, resulting in the developer owing Apple money for every bundle sale.Apple says its curated App Store is free from scams.....»»
Apple says the majority of Mac users also own an iPad, which likely means macOS is never coming to the iPad
Today as part of M4 iPad Pro and M2 iPad Air release day, Harry McCracken at Fast Company published an interview with Apple execs wherein Greg Joswiak shared an interesting detail about Apple’s customer base. That detail has big implications for th.....»»
AT&T outshines T-Mobile and Verizon for customer satisfaction but this MNVO beat them all
In addition to revealing the latest customer satisfaction for smartphones, the 2024 ASCI study reveals how Americans feel about their wireless carrier. In an interesting twist, AT&T beat out T-Mobile and Verizon to claim the top spot again for major.....»»
Apple & Samsung tied for top spot in customer satisfaction study
Apple and Samsung sit at the top of the heap for satisfaction among smartphone buyers, but the Galaxy edges out the iPhone when it comes to 5G users.Apple's iPhone 15 Pro (left) and Samsung's Galaxy S24Apple is habitually at the top of satisfaction s.....»»
N.Y. Chevrolet dealership introduces delivery coordinator position to foster employee growth
A coordinator will do anything, from ensuring a customer knows how to use their new vehicle's technology to helping answer insurance and other general questions......»»
U.S. “Know Your Customer” Proposal Will Put an End to Anonymous Cloud Users
Late January, the U.S. Department of Commerce published a notice of proposed rulemaking for establishing new requirements for Infrastructure as a Service providers (IaaS) . The proposal boils down to a 'Know Your Customer' regime for companies operat.....»»
Rightsholders Want U.S. “Know Your Customer” Proposal to Include Domain Name Services
The U.S. Department of Commerce has proposed new customer verification requirements for Infrastructure as a Service providers. The goal of the 'Know Your Customer' regime is to prevent fraud and abuse, including piracy. In response to this plan, pro.....»»
Mercedes dealership sued for allegedly not revealing used car had flood damage
A customer has accused a South Carolina dealership group of fraud, negligence, breach of contract and a consumer protection law violation for failing to disclose the used 2018 Mercedes-Benz E300 she bought had flood damage......»»
BorgWarner generates higher revenue, earnings as demand grows for hybrids
Detroit automakers such as GM have plans to bring back hybrids to the market, feeding customer demand for a bridge to all-electric powertrains. BorgWarner's CEO kept details around hybrid quoting activity close to the vest......»»