Toast’s Aman Narang and BVP’s Kent Bennett on how customer obsession is everything
Toast has raised more than $900 billion and is reportedly valued at over $5 billion. But back in 2011, no one knew this startup would see such meteoric success. Toast has raised more than $900 billion and is reportedly valued at over $5 bil.....»»
How to prioritize data privacy in core customer-facing systems
Evolving global data privacy regulations are keeping marketers on their toes. In April 2024, the American Privacy Rights Act (APRA) was introduced in the Senate. The proposed bill would create a federal consumer privacy framework akin to the GDPR, wh.....»»
CDK Global says employee, customer data safe after cyberattacks
CDK said third-party evaluations after the June 19 cyberattacks haven't revealed any theft of employee or customer data......»»
The Sims 5: everything we know so far
The Sims 5 is currently being worked on under the code name Project Rene. Here's everything you need to know about your next life-sim obsession ahead of launch......»»
Samsung Galaxy Ultra Watch copies everything except Apple"s durability and customer service
About a month with the Galaxy Watch Ultra was enough for one user to see its action button fall off, and Samsung seems resistant to help despite being under warranty.Samsung Galaxy Watch Ultra defectSamsung revealed a new rugged smartwatch that borro.....»»
I just learned why the fastest VPN isn’t always the best option
Hotspot Shield is one of the fastest VPNs available, so I reviewed it to test the features, quality, privacy, and customer support......»»
Service tip: Use each customer"s data during phone calls to ensure meaningful engagement
Service-to-sales phone calls are a crucial touchpoint in any dealership's customer engagement strategy, says Kurt Philippsen, dealer relations manager at automotiveMastermind......»»
Customers can now extend AppleCare+ up to 45 days after it expires
Apple has recently increased the number of days a customer can extend their AppleCare+ coverage to 45 days, up from the previous 30.AppleCare+ plans can now be extended up to 45 days after they expire in Australia, Austria, Canada, Denmark, Finland,.....»»
Toyota confirms data breach after info leaked on cybercrime forum
Carmaker confirms losing hundreds of gigabytes of sensitive customer data to hackers calling themselves ZeroSevenGroup......»»
Smart sous vide cooker to start charging $2/month for 10-year-old companion app
“You’ve just lost a LONGTIME and very faithful customer." Enlarge (credit: Anova) Anova, a company that sells smart sous vide cookers, is getting backlash from customers after announcing that it will soon charge a su.....»»
Apple Card is still best in its customer satisfaction category for four straight years
For the fourth year running, Apple Card has managed to snag best in customer satisfaction among co-branded credit cards with no annual fee as rated J.D. Power.Apple CardApple introduced the Apple Card in 2019 in partnership with Goldman Sachs. And, s.....»»
Dealership not on the hook for customer"s repairs done at independent shop, tribunal rules
A British Columbia dealership group isn't obligated to cover the parts, labor and towing costs for a service customer who had repairs done at an independent shop, the province's Civil Resolution Tribunal has ruled......»»
Column: From atop the Mitten, suppliers" world looks challenging in 2024
Shifting customer plans, high interest rates and tight labor markets make it a tough world for suppliers......»»
California dealership to pay $290,000 to settle environmental violations complaint
Del Grande Dealer Group, in California's Bay Area, improperly disposed of automotive waste and failed to shred documents with customer information, authorities said......»»
Lithia Motors promotes Adam Chamberlain to COO, Chris Holzshu still EVP
Lithia Motors promoted Chief Customer Officer Adam Chamberlain to COO and returned COO Chris Holzshu to solely an executive vice president role, the company said Aug. 1......»»
The Sims 5: rumors, leaks, release date speculation, and more
The Sims 5 is currently being worked on under the code name Project Rene. Here's everything you need to know about your next life-sim obsession ahead of launch......»»
Ford facelifts its Maverick pickup, adds all-wheel-drive hybrid option
The AWD hybrid is Ford's response to overwhelming customer requests. Enlarge / The cosmetic changes to the MY25 Ford Maverick include a new front bumper, front grille, and new headlamps. (credit: Ford) Ford is giving its.....»»
Hyundai dealership customer sues CDK over cyberattacks
A Hyundai dealership lease customer on July 22 joined other consumers who have sued CDK Global, alleging their data was put at risk by the June 19 cyberattacks suffered by the dealership management system provider. Ronaldo Proto of Connecticut filed.....»»
Curbee launches software platform to streamline dealership mobile service
Curbee has launched a software-service platform designed to help dealerships streamline and enhance their mobile services for technicians and customers, thereby improving customer loyalty, profitability, and the overall service experience......»»
Coalfire announces Cyber Security On-Demand portfolio
Coalfire announced its Cyber Security On-Demand portfolio to provide a flexible set of services that reduce cyber risks and remediate security vulnerabilities in customer environments. As attack surfaces grow, defenders need flexibility and a hacker.....»»
CrowdStrike’s ubiquity under fire as Congress calls for CEO to testify
Congress fears worker shortage may delay CrowdStrike repairs. Enlarge / Travelers navigate customer service and ticketing lines at Ronald Regan Washington National Airport on July 19, 2024 in Washington, DC. A global computer out.....»»