Sinch, a Swedish customer engagement giant, raises $1.1B, SoftBank and Temasek participating
Sinch — a Twilio competitor based out of Sweden that provides a suite of services to companies to build communications and specifically “customer engagement” into their services by way of APIs — has been on a steady funding an.....»»
A new spectroscopy method reveals water"s quantum secrets
For the first time, EPFL researchers have exclusively observed molecules participating in hydrogen bonds in liquid water, measuring electronic and nuclear quantum effects that were previously accessible only via theoretical simulations......»»
Dealer Goes Joyriding In Customer’s C7 Corvette Z06
Dealer Goes Joyriding In Customer’s C7 Corvette Z06.....»»
Concentric AI raises $45 million to expand go-to-market strategies
Concentric AI has secured financing of $45 million in a Series B round, bringing the company’s total funding to more than $67 million. The funding round was led by Top Tier Capital Partners and HarbourVest Partners. CyberFuture, a global CISO inves.....»»
Scientists Photograph Giant Python Swallowing a Full-Sized Whitetail Whole in First-of-Its-Kind Discovery
Scientists Photograph Giant Python Swallowing a Full-Sized Whitetail Whole in First-of-Its-Kind Discovery.....»»
Why Woolworths workers can"t sleep at night: Inside the supermarket giant"s controversial "Framework"
In early 2024, Woolworths introduced a new worker performance management program across warehouses run by the company's distribution arm, Primary Connect......»»
Penske expands service-scheduling AI pilot nationally
Penske Automotive Group's artificial intelligence platform to improve customer service and increase service and parts revenue is expanding across the auto retailer's dealerships nationwide......»»
1 Thing We"re Talking About: Mobile service platform Curbee names new CEO
Mobile service startup Curbee has named Amit Chandarana as its new CEO. He replaces Denise Leleux, who helped launch the startup after serving as director of global customer and ownership experience at Tesla......»»
Stream.Security raises $30 million to boost cloud security
Stream.Security closed a $30 million Series B funding round led by U.S. Venture Partners, with participation from new investors, Citi Ventures, and existing investors, Energy Impact Partners (EIP), Cervin Ventures, TLV Partners, and Glilot Capital Pa.....»»
Colossal Colorado bear raises eyebrows (and appetites)
Colossal Colorado bear raises eyebrows (and appetites).....»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
Ancient meteorite was "giant fertilizer bomb" for life on Earth
Ancient meteorite was "giant fertilizer bomb" for life on Earth.....»»
Streaming subscription fees have been rising while content quality is dropping
Surveys show decline in customer satisfaction with what is available to stream. Subscription fees for video streaming services have been on a steady incline. But despite subscrib.....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
Giant fish thought to be extinct is spotted in the Mekong River
A huge fish in the Mekong River thought to be extinct has been spotted three times in recent years......»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
GM raises 2024 guidance as Q3 revenue climbs 11%; net income flat; shares rise
GM said it earned nearly $4 billion in North America as third-quarter revenue in the region jumped 14 percent to a record $41.2 billion. Shares rose 7.7 percent in morning trading. .....»»
The case of a robot shark in a marine park raises questions about animal welfare
After five years of renovation, Shenzhen's Xiaomeisha Sea World finally opened its doors to the public. But the marine park soon found itself the object of international discussion as it was revealed their advertised real whale shark was actually a r.....»»
The first Wiim-enabled wireless speakers are here
Wiim's first wireless speakers are made by Swedish audio company Audio Pro......»»
GM raises 2024 guidance as Q3 revenue climbs 11%; net income flat
GM said it earned nearly $4 billion in North America as third-quarter revenue in the region jumped 14 percent to a record $41.2 billion......»»