Service tip: Managers need coaching to be better coaches
Service managers need a few strategies and suggested questions to prompt them to be better coaches for their employees, said service trainer and consultant Larry Edwards......»»
1 Thing We"re Talking About: Mobile service platform Curbee names new CEO
Mobile service startup Curbee has named Amit Chandarana as its new CEO. He replaces Denise Leleux, who helped launch the startup after serving as director of global customer and ownership experience at Tesla......»»
Service tip: Managers need coaching to be better coaches
Service managers need a few strategies and suggested questions to prompt them to be better coaches for their employees, said service trainer and consultant Larry Edwards......»»
Reducing moose numbers could help protect Canadian caribou populations from wolf predation
Woodland caribou populations in Canada are declining because of habitat changes that benefit common prey species of wolves (such as moose and deer), leading to increasing numbers of wolves that kill caribou. To protect caribou, wildlife managers have.....»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
How much is Disney Plus? Plans, prices, and features explained
Disney's streaming service is one of today's most popular. But how much does Disney+ cost? We've got the answers, from pricing options to how you can save......»»
Hulu Plus Live TV vs. YouTube TV: how to pick the best live-streaming service
Hulu With Live TV and YouTube TV are two of the biggest streaming services in the U.S. We'll help you decide which is best......»»
Spotify’s new custom cover art feature makes me hate that I still subscribe to Apple Music
Spotify revealed a new feature for its users: custom playlist cover art. Filled with brat summer energy, the music streaming service update finally makes playlists … The post Spotify’s new custom cover art feature makes me hate that I sti.....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
SailPoint Machine Identity Security reduces the risk associated with unmanaged machine identities
SailPoint launched SailPoint Machine Identity Security, a new Identity Security Cloud product. SailPoint Machine Identity Security is a dedicated product built specifically for machine accounts such as service accounts and bots. Built on SailPoint At.....»»
Russian officials buy four times more iPhones after ban
Despite an official ban on Russian government workers using the iPhone, an unreliable report says that sales have risen dramatically.Moscow at night — image credit: Evgenit/PixabayIt was in 2023 that Russia's Federal Security Service (FSB) tried ba.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
F&I tip: Look at buyers with lower credit scores as an opportunity
Auto lenders and dealerships should not ignore car buyers with lower credit scores, Armando Hidalgo, director of servicing at SameDay Auto Finance, said in a panel discussion at the Auto Finance Summit this month in Las Vegas. With many of those c.....»»
Gone in a flash: Lake Mohave"s toxic algae bloom may soon let up
Riley Rackliffe follows the stinky green blobs as they travel across Lake Mohave. The aquatic biologist leads a two-man team for the National Park Service, dipping a long stick into the reservoir's problem areas and sending off samples to the Souther.....»»
Tesla faces questions on robotaxi service, $25,000 model and flat sales in Q3 earnings report
Wall Street analysts expect a drop in Tesla's third-quarter margins after it boosted incentives to juice sales of its aging core vehicles, the Model Y crossover and Model 3 sedan......»»
AutoTrainer software reviews F&I conversations, trains staff using AI customers
Startup Anomaly Labs screens car dealers' finance office sales pitches to real-life consumers and uses AI customers for managers to role-play and improve......»»
VPN Unlimited review: a lifetime of privacy protection
I reviewed VPN Unlimited, a privacy and unblocking service that offers a unique lifetime plan that promises incredible long-term value......»»
Not just a surf wagon: Volkswagen has big plans for ID Buzz EV as its global robotaxi platform
Volkswagen's ID Buzz electric vehicle represents the company's global robotaxi platform. It's undergoing both hardware and software updates as the company works toward a 2026 launch of commercial service......»»
For dealership AI adopters, success is mixed
Artificial intelligence has helped dealerships improve their back-office functions and service operations. Chatbots have been a mixed bag......»»
For dealerships, AI remains a work in progress
Artificial intelligence has helped dealerships improve their back-office functions and service operations. Chatbots have been a mixed bag......»»