How to Get the Most out of Outsourced CX
If you’re planning to outsource some (or all) of your CX operations, what should go into finding a partner? Continue reading........»»
Is Big Tech Pressuring Its Call-Center Workers to Install Cameras in Their Homes?
NBC News reports: Colombia-based call center workers who provide outsourced customer service to some of the nation's largest companies are being pressured to sign a contract that lets their employer install cameras in their homes to monitor work per.....»»
JCET acquires ADI Singapore test facility
Jiangsu Changjiang Electronics Technology (JCET), the largest China-based provider of outsourced semiconductor assembly and test (OSAT), has announced its takeover of Analog Devices' test facility in Singapore. Financial terms were not disclosed......»»
Unikorn to make microLED for Epistar
III-V compound semiconductor maker Unikorn Semiconductor is expected to undertake outsourced production of microLED panels for LED epitaxial wafer and chip maker Epistar, according to industry sources......»»
Zomentum raises $13 million to scale its sales acceleration platform for IT channel partners
Most small businesses, which form the backbone of an economy, today don’t have the resources to handle their IT needs. Take restaurants, for an example. They have likely outsourced this job to contract IT professionals to reduce expenses. Ever.....»»