Customer-Centric Missions Keep Frontlines Prepared for the Unexpected
When your entire organization has a siloed view of customer experience, the mission is lost, and customers pay the price. Continue reading........»»
Dealer Goes Joyriding In Customer’s C7 Corvette Z06
Dealer Goes Joyriding In Customer’s C7 Corvette Z06.....»»
46 people hospitalized with food poisoning in Maryland after sharing meal prepared by co-worker
46 people hospitalized with food poisoning in Maryland after sharing meal prepared by co-worker.....»»
Penske expands service-scheduling AI pilot nationally
Penske Automotive Group's artificial intelligence platform to improve customer service and increase service and parts revenue is expanding across the auto retailer's dealerships nationwide......»»
Unexpected pollinators: Forget cheese, these mice prefer nectar
The native banksias, with their colorful flowering spikes, were long thought to have been pollinated by honeyeater birds and marsupials, which are rewarded with large quantities of nectar......»»
SpaceX liftoff matches record for Space Coast launches in a year
The Space Coast saw its 72nd launch of the year on Wednesday evening, equaling the total number of orbital missions flown in 2023 and with 10 weeks still to go......»»
World more prepared than ever for tsunamis: Ocean experts
The world is more prepared than ever for a devastating tsunami thanks to early warning systems, ocean science experts said Thursday, even though they still cannot predict when one may strike......»»
Wombat Willow Pro keyboard review: Maximum keys, minimum space
The Wombat Willow Pro provides a full mechanical keyboard with a shorter width than usual and even has low-profile switches. It's an interesting choice if you're prepared to learn a very unusual layout.Wombat Willow ProPower users are often quite pic.....»»
1 Thing We"re Talking About: Mobile service platform Curbee names new CEO
Mobile service startup Curbee has named Amit Chandarana as its new CEO. He replaces Denise Leleux, who helped launch the startup after serving as director of global customer and ownership experience at Tesla......»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
Streaming subscription fees have been rising while content quality is dropping
Surveys show decline in customer satisfaction with what is available to stream. Subscription fees for video streaming services have been on a steady incline. But despite subscrib.....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
Sixth visionOS 2.1 developer beta arrives days after the fifth
In an unexpected Friday release, Apple has rolled out the sixth developer build of visionOS 2.1 for testing, days after the last build.Apple Vision ProApple has already offered a wave of beta builds of its operating system updates for its developers.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
The Google Pixel 9a may get an unexpected camera change
We're hearing more about the budget-friendly Google Pixel 9a, which should arrive next year. The new phone could offer a few camera changes......»»
Unexpected beauty and major antimicrobial power boost as phages form into surprising flower shapes
A group of McMaster researchers who routinely work with bacteriophages—viruses that eat bacteria—had a pleasant and potentially very important surprise while preparing slides to view under a powerful microscope......»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
25 years ago, sci-fi got an unexpected makeover with this TV show
In 1999, a TV show came along that made sci-fi younger, cooler, and sexier. 25 years later, it still has a passionate fanbase......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
The iPhone SE might serve an unexpected surprise next year
The 2025 iPhone SE refresh will embrace a design makeover and boot Apple Intelligence. But an enticing leak suggests a "Plus" surprise could also tag along......»»