Chevy dealer recalls customer dinner he threw with Pete Rose
Pete Rose, who died Sept. 30, had dinner with customers of a Chevy dealership near Cincinnati as part of a 2010 campaign......»»
Entrust helps banks fight fraud during account opening
Entrust announced an all-in-one consumer banking platform that allows banks and credit unions to provide high-assurance security throughout the customer lifecycle – from account opening to financial credential issuance to on-going, everyday transac.....»»
The rapid descent of Southwest Airlines: How the company plunged from customer cult-favorite to activist investor target
The rapid descent of Southwest Airlines: How the company plunged from customer cult-favorite to activist investor target.....»»
Bluesky wants to introduce a paid subscription with exclusive features
The Bluesky microblogging platform has grown significantly over the last year, from 2 million users last November to more than 13 million users. But Bluesky seems to have more ambitious plans for the future, as its chief operating officer Rose Wang h.....»»
Tropical storm leaves towns submerged, 76 dead in Philippines
Homeowners in the northern Philippines used spades and rakes to clear out debris left by Tropical Storm Trami on Friday while rescuers trawled through thick mud looking for the missing as the death toll rose to 76......»»
Dealer Goes Joyriding In Customer’s C7 Corvette Z06
Dealer Goes Joyriding In Customer’s C7 Corvette Z06.....»»
Penske expands service-scheduling AI pilot nationally
Penske Automotive Group's artificial intelligence platform to improve customer service and increase service and parts revenue is expanding across the auto retailer's dealerships nationwide......»»
Save $50 on this Gourdia air fryer, but act fast!
Cut out all the fat and arduous meal prep by popping your dinner into the Gourdia 8-Quart Digital Air Fryer, now on sale at Target for $50!.....»»
1 Thing We"re Talking About: Mobile service platform Curbee names new CEO
Mobile service startup Curbee has named Amit Chandarana as its new CEO. He replaces Denise Leleux, who helped launch the startup after serving as director of global customer and ownership experience at Tesla......»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
Rob Cochran in line to be NADA chairman in 2026
The National Automobile Dealers Association picked Florida car dealer Tom Castriota as chairman and Pennsylvania dealer Rob Cochran as vice chairman for 2025......»»
Streaming subscription fees have been rising while content quality is dropping
Surveys show decline in customer satisfaction with what is available to stream. Subscription fees for video streaming services have been on a steady incline. But despite subscrib.....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
GM raises 2024 guidance as Q3 revenue climbs 11%; net income flat; shares rise
GM said it earned nearly $4 billion in North America as third-quarter revenue in the region jumped 14 percent to a record $41.2 billion. Shares rose 7.7 percent in morning trading. .....»»
Hyundai recalls 1,568 hydrogen vehicles in the U.S. for gas leak
A faulty part in the 2019–24 Hyundai Nexo causes vehicles to make a "wind-rushing noise" and a white fog to appear at its rear......»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
Stellantis dealers regain optimism after executive shake-up
Stellantis' dealer council met with new North America COO Antonio Filosa this week after criticizing the company's leadership over stagnant sales and bloated inventory......»»
CATL reports big miss in quarterly income as EV demand cools
Contemporary Amperex Technology Co. Ltd. reported quarterly net income well short of analyst estimates as the global slowdown in electric vehicle sales starts to bite. While net income for the third quarter ended Sept. 30 rose 26 percent to 13.1 b.....»»