AutoNation customer experience exec Cannon to retire; CMO named
A veteran retail industry marketing executive will become the dealership giant's new CMO. Marc Cannon will pivot to AutoNation's philanthropic efforts and then retire by the end of 2023......»»
Penske expands service-scheduling AI pilot nationally
Penske Automotive Group's artificial intelligence platform to improve customer service and increase service and parts revenue is expanding across the auto retailer's dealerships nationwide......»»
"True hybrid" mice might reveal how new species emerge
Forty years ago, a postdoctoral researcher named James McGrath who would go on to spend more than three decades as a clinical geneticist and research scientist at Yale, made a discovery that advanced scientists' understanding of gene control and the.....»»
1 Thing We"re Talking About: Mobile service platform Curbee names new CEO
Mobile service startup Curbee has named Amit Chandarana as its new CEO. He replaces Denise Leleux, who helped launch the startup after serving as director of global customer and ownership experience at Tesla......»»
Best macOS Sequoia tips and tricks you should know
Use these best macOS Sequoia tips and tricks to improve your productivity and user experience. The post Best macOS Sequoia tips and tricks you should know appeared first on Phandroid. macOS Sequoia is the newest macOS version available for.....»»
Tighter programming helps curtail ChatGPT chatbot pranksters
Fullpath, maker of a data and experience platform for dealers that uses ChatGPT, has added programming guardrails to reduce the chance of AI-related problems......»»
Apple exec pulls back the curtain on some of Apple Intelligence’s inner workings
The iPhone 16‘s signature feature is, without a doubt, Apple Intelligence. That’s what the iPhone 16 marketing is all about. However, that signature feature is … The post Apple exec pulls back the curtain on some of Apple Intelligen.....»»
Cisco announces Cisco Spatial Meetings for Apple Vision Pro
Today, Cisco is extending its “Distance Zero” vision by integrating Apple Vision Pro in its latest Cisco Spatial Meetings. This new technology promises to revolutionize virtual collaboration by providing an experience as close as possible to in-p.....»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
Streaming subscription fees have been rising while content quality is dropping
Surveys show decline in customer satisfaction with what is available to stream. Subscription fees for video streaming services have been on a steady incline. But despite subscrib.....»»
New AirPods Pro hearing health features launching next week, here’s a first look
In September, Apple announced major new hearing health features for AirPods Pro 2 focused on providing an end-to-end experience for prevention, awareness, and assistance. The new hearing test, hearing aid, and upgraded hearing protection features.....»»
These simple accessories will elevate your MacBook experience
With the M4 MacBook Pros just around the corner, now is the perfect time to consider some great accessories to enhance your experience. Whether you’re sticking with your current MacBook or upgrading, these accessories are compatible with various mo.....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
Apple HR exodus continues with recruitment exec departure
Barely two days after Apple's Chief People Officer is reportedly exiting the company, a top recruitment executive is also preparing to depart to investment firm.Apple Park. Image credit: AppleApple's top recruitment executive, VP Sjoerd Gehring, is g.....»»
Sonos Arc Ultra, Car Key expands, & Shortcuts automations with Clicks on HomeKit Insider
On this episode of the HomeKit Insider Podcast Clicks co-founder and CMO Jeff Gadway joins to discuss Shortcuts automations, the new Sonos line, and more.HomeKit Insider PodcastGuest co-host this week is Jeff Gadway. He founded Clicks keyboard case w.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
Boomer couples with degrees retire with 7x the median wealth of those without formal qualifications in Great Britain
A new study from the University of Bath reveals that education plays a key role in how people choose their partners and wealth inequality within and across generations......»»
The whip-poor-will has been an omen of death for centuries. What happened to this iconic bird of American horror?
In one of the most haunting scenes of Stephen King's 1975 novel "Salem's Lot," a gravedigger named Mike Ryerson races to bury the coffin of a local boy named Danny Glick. As night approaches, a troubling thought overtakes Mike: Danny has been buried.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
Score the Meta Quest 3 512GB for $150 off today
Experience an immersive world of VR like no other! Save $150 when you purchase the Meta Quest 3 512GB and enjoy Batman: Arkham Shadow on the house!.....»»
Climate change to alter seasonal outdoor activity patterns in US
It can be hard to connect a certain amount of average global warming with one's everyday experience, so researchers at MIT have devised a different approach to quantifying the direct impact of climate change......»»