Landmark crypto rules make exchanges liable for customer losses in EU
Sweeping regulations require licenses for all crypto providers. Enlarge (credit: Yossakorn Kaewwannarat | iStock / Getty Images Plus) Today, the European Union approved a comprehensive set of cryptocurrency regulations s.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
People around the world are using courts to question whether climate policies are fair
Coal workers suing their government over job losses. Indigenous people using the courts to block wind farms or anti-deforestation policies that violate their cultural rights. What these cases have in common is they challenge the fairness of climate p.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
EV shipments to Europe soar ahead of planned EU tariffs
Automakers from Asia’s biggest economy shipped 60,517 EVs to the 27 nations in the European trade bloc last month, up 61 percent from last year, according to customs data......»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
EU delays on dangerous chemicals threaten health, environment: watchdog
The European Commission's long delays in deciding whether some dangerous chemicals can be used pose a threat to human health and the environment, the EU's rights watchdog said on Monday......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
GM, Ford brace for investor scrutiny over Q3 pricing power, EV losses
GM is set to release its results for the July to September period on Oct. 22, while crosstown rival Ford will report on Oct. 28......»»
Breathing space—smart parking policies improve city dwellers" lives in EU
Researchers have put in place smart parking set-ups that offer residents across Europe cleaner air, more greenery and space to play......»»
Apple strong passwords aren’t entirely random, but are cleverly designed
Whenever an Apple device generates a strong password for you, the structure of those secure passwords isn’t entirely random. Instead, Apple created rules specifically designed to make them easier to type if you ever have to do that manually, and.....»»
Developers now required to provide public address and phone number for EU App Store
As we reported in August, a change coming to the App Store in the European Union would force developers to provide a public address and phone number that would become visible to customers in the region. As of today, the change has come into effect an.....»»
EU considers calculating X fines by including revenue from Musk’s other firms
Musk could face DSA fines of up to 6% of global revenue—including SpaceX sales. European Union regulators warned Elon Musk's X platform that it may calculate fines by including.....»»
Trump claims Tim Cook called him about EU fining Apple $17 billion
Tim Cook’s job as CEO covers a number of roles and responsibilities. One of them involves maintaining relationships with political powers. And according to Donald Trump, he and Cook recently had a conversation about the EU’s recent rulings agains.....»»
Connected vehicles and chargers use AI to combat hackers, improve customer experience
More than half of vehicles sold globally are connected, according to McKinsey & Co., and that is forecast to rise to 95 percent by the end of the decade. That connectivity gives hackers more targets......»»
Victims of Vietnam tycoon"s record scam count losses after sentence
Victims of Vietnam tycoon"s record scam count losses after sentence.....»»
Six new Copernicus missions to provide detailed environmental data
The Copernicus Sentinel Expansion Missions are a major leap forward in Europe's Earth observation capabilities. With the United Kingdom's re-entry to the EU's Copernicus program, funding has been confirmed to complete the development of all six Coper.....»»
Climate-hit Pacific Islands plot landmark UN court case
Five Pacific nations on Thursday plotted how to prosecute a pivotal UN court case that aims to hold climate-polluting countries to account and safeguard their islands' survival......»»
Tesla moves $765 million in Bitcoin to unknown wallets, putting Musk’s crypto plans in the spotlight
Tesla moves $765 million in Bitcoin to unknown wallets, putting Musk’s crypto plans in the spotlight.....»»
X’s depressing ad revenue helps Musk avoid EU’s strictest antitrust law
X invoked tanking ad revenue to remove threat of DMA gatekeeper designation. Following an investigation, Elon Musk's X has won its fight to avoid gatekeeper status under the Europ.....»»
Overheard: Be transparent, build trust and sales will follow
A service adviser doesn't have to be a pushy salesperson to sell needed repairs or maintenance to a customer, said Darryl Terrell, service and parts director at Matt Bowers Ford in Metairie, La., on "The Multi-Point Inspection Podcast.".....»»