Which Parts of Customer Service Can Be Automated?
Automating customer support helps free up reps to focus on more complex issues. Find out which parts of customer service you can automate......»»
Roborock S8 MaxV Ultra review: an innovative and automated robot vacuum
The Roborock S8 MaxV Ultra picked up new mopping and vacuuming skills that make it one of the most exciting robot vacuums you can buy......»»
CNN, record holder for shortest streaming service, wants another shot
New CNN head thinks CNN+ "was abandoned rather briskly." Enlarge (credit: Getty) On March 29, 2022, CNN+, CNN's take on a video streaming service, debuted. On April 28, 2022, it shuttered, making it the fastest shutdow.....»»
Xbox users can now redeem a 3-month free trial of Apple TV+
For a limited time, Microsoft is partnering with Apple to offer Xbox owners a free 3-month trial of Apple TV+, Apple’s video streaming service. To redeem the offer, simply open the TV app on your Xbox console. more….....»»
Wild turkey numbers are falling in some parts of the US—the main reason may be habitat loss
Birdsong is a welcome sign of spring, but robins and cardinals aren't the only birds showing off for breeding season. In many parts of North America, you're likely to encounter male wild turkeys, puffed up like beach balls and with their tails fanned.....»»
EU"s antitrust head is ignoring Spotify"s dominance and wants to punish Apple instead
Antitrust chief Margrethe Vestager still wants to favor the dominant music streaming service in the EU, and says that Apple must allow Spotify's latest iOS antisteering update immediately.The European Union suspects Big Tech firms are avoiding their.....»»
Password crackdown leads to more income for Netflix
Netflix to stop reporting subscriber numbers, prioritizing viewer engagement instead. Enlarge (credit: Bloomberg) Netflix’s crackdown on password sharing helped the streaming service blow past Wall Street’s earnings.....»»
Tesla recalls all 3,878 Cybertrucks over faulty accelerator pedal cover
This time there's no over-the-air software patch. Enlarge / The Tesla Cybertruck. (credit: Tesla) On Monday, we learned that Tesla had suspended customer deliveries of its stainless steel-clad electric pickup truck. Now.....»»
Cyberattack on key parts supplier triggered dispute that cost Stellantis $300M, lawsuit says
The automaker lost more than $300 million in revenue because it was unable to manufacture 6,000 vehicles without parts from Yanfeng, the lawsuit says......»»
Authorities take down LabHost, phishing-as-a-service platform
Law enforcement from 19 countries severely disrupted one of the world’s largest phishing-as-a-service platform, known as LabHost. This year-long operation, coordinated at the international level by Europol, resulted in the compromise of LabHost’s.....»»
Who owns customer identity?
When I’m talking with prospective clients, I like to ask: which department owns customer identity? Everyone immediately looks towards a different team. While every team touches customer identity at some point, the teams that own it differ from orga.....»»
Bots dominate internet activity, account for nearly half of all traffic
49.6% of all internet traffic came from bots in 2023, a 2% increase over the previous year, and the highest level Imperva has reported since it began monitoring automated traffic in 2013. For the fifth consecutive year, the proportion of web traffic.....»»
Weather and climate extremes in 2023 impacting the globe with emerging features
Globally, last year was the warmest for thousands of years, with a globally averaged temperature of at least 1.45°C greater than pre-industrial times. The year also saw an unprecedented string of extreme weather and climate events in many parts of t.....»»
Billions of public Discord messages may be sold through a scraping service
Cross-server tracking suggests a new understanding of "public" chat servers. Enlarge (credit: Getty Images) It's easy to get the impression that Discord chat messages are ephemeral, especially across different public ser.....»»
Level 3 automated driving brings potential benefits, safety concerns
With Level 3 automated technology reaching public roads, auto and safety experts weighed the benefits and ‘persistent challenges' of such systems Tuesday at the SAE WCX conference in Detroit......»»
From iPhones to Apple Watch, Apple fans keep showing broad device adoption
A considerable segment of Apple's customer base own more than one of the company's products, and their loyalty is a better indicator of the company's success than just numbers.Apple device adoption holds steady among US consumersApple's hardware ecos.....»»
Scientists navigate the paradox of extreme cold events in a warming world
According to Copernicus Climate Change Service, February 2024 was the warmest February ever recorded globally......»»
AI has the power to revolutionize lending, but at a cost to people with lower credit scores
As artificial intelligence (AI) steadily increases its hold on the global economy, one of many areas ripe for disruption is consumer pricing. In situations where different consumers are offered the same product or service at different prices, it is n.....»»
Report: England has more food banks inside schools than regular food banks nationwide
Research shows schools have increasingly stepped in as a fourth emergency service and are now the biggest source of charitable food and household aid for families struggling with the cost-of-living crisis......»»
EU cybersecurity label for cloud computing vote pushed back once again
Cloud service security label will hopefully guarantee EU data safety, but regulatory erosion is putting security at risk......»»
T-Mobile customer gets a $140,000 bill after a three week vacation in Switzerland
A T-Mobile customer was hit with a bill of over $140,000 after a three week vacation in Switzerland, which is honestly crazy. The post T-Mobile customer gets a $140,000 bill after a three week vacation in Switzerland appeared first on Phandroid......»»