When humanlike chatbots miss the mark in customer service interactions
Researchers from University of Oxford published a new paper in the Journal of Marketing that examines the use of chatbots in customer-service roles and finds that when customers are angry, humanlike chatbots can negatively impact customer satisfa.....»»
This subscription service lets you upgrade your MacBook every two years
With this unique subscription service you can upgrade your MacBook every two years. Just sign up, choose your model, and in two years you can get a new one......»»
Here are the best reviewed movies on Apple TV+
Apple TV+ offers a wide variety of TV shows, movies, and documentaries. While the service has a strong track record for making quality TV (here are the best shows), the film library is more hit or miss. There’s still a lot to enjoy, though, especia.....»»
Apple TV+ shifts movie strategy to be very Netflix-like, per report
Today is the Apple TV+ debut of Wolfs, which had its original theatrical plans abruptly canceled. To mark the occasion, Bloomberg has a report out detailing Apple’s new film strategy moving forward. And it sounds an awful lot like Netflix’s appro.....»»
Active Directory compromise: Cybersecurity agencies provide guidance
Active Directory (AD), Microsoft’s on-premises directory service for Windows domain networks, is so widely used for enterprise identity and access management that compromising it has become almost a standard step in cyber intrusions. “Act.....»»
New approach reveals details about aerosol properties from hard-to-sample areas in the atmosphere
The spatial distribution of ambient aerosol particles plays a huge role in aerosol–radiation–cloud interactions; however, not enough sampling has been done from the atmospheric boundary layer and lower free troposphere. This leaves large gaps in.....»»
SpaceX’s Starlink service just hit a new customer milestone
Four years after going online, SpaceX's internet-from-space Starlink service now reaches 4 million customers globally, it was announced on Thursday......»»
First lunar farside samples from Chang"e-6 mission analyzed
A team of Chinese scientists has studied the first lunar farside samples brought back by the Chang'e-6 mission. The findings mark a significant milestone in lunar exploration science and technical exploration capability. The study was published in Na.....»»
"Unsurvivable" Hurricane Helene races towards Florida
Parts of Florida face "unsurvivable" conditions when Hurricane Helene hits later Thursday, the US weather service said, warning that howling wind will drive destructive waves and storm surge as high as 20 feet (six meters) onto the low-lying coast......»»
Mixing it up: Hybrid work models can offer the best of both worlds for worker well-being and productivity
Prime Minister Christopher Luxon sparked debate on the future of work in New Zealand this week when he ordered public service employees back to the office......»»
Active Directory compromise: Cybersecurity agencies provde guidance
Active Directory (AD), Microsoft’s on-premises directory service for Windows domain networks, is so widely used for enterprise identity and access management that compromising it has become almost a standard step in cyber intrusions. “Act.....»»
World"s first CO₂ storage service soon ready in Norway
Norway is set to inaugurate Thursday the gateway to a massive undersea vault for carbon dioxide, a crucial step before opening what its operator calls the first commercial service offering CO2 transport and storage......»»
Vintage museum collection and modern research intersect in century-long bee study
At a tranquil nature reserve in South Michigan, an Agricultural Research Service (ARS) scientist and her collaborators connected olden wild bee sample collections and modern technology to better decode the ecological traits and habits of pollinators,.....»»
Meta rolls out its own version of Advanced Voice Mode at Connect 2024
Meta announced Natural Voice Interactions at its Connect 2024 event. It's a new feature that will allow users to speak directly with the company's chatbot......»»
This $44 device fixes the iPhone’s lack of hi-res wireless audio
Apple's music service might support lossless, hi-res audio, but iPhone users couldn't hear that quality with wireless earbuds – until now......»»
Meta’s $300 Quest 3S trades a worse display for a lower price
Low-end option, available Oct. 15, is also missing Quest 3's improved pancake lenses. Enlarge / Meta's Mark Zuckerberg announces the Meta Quest 3 headset. (credit: Meta) At a Connect conference keynote today, Meta offici.....»»
Meta’s new lightweight AR prototype shows a future beyond bulky VR headsets
100g "Orion" prototype offers 70-degree FOV, could hit market "in the next few years." Enlarge / The future's so bright, Mark Zuckerberg's gotta wear shades. (credit: Meta) Thus far, Meta's heavily money-losing Reality L.....»»
Overheard: View your repair shop from the perspective of the customer
Shop owners should spend a couple hours each month thinking about how the customer perceives their repair facility, Lauralee Schmidt, co-owner of Schmidt Auto Care in Springboro, Ohio, said on the "Ratchet+Wrench Radio" podcast......»»
How a nearby supernova left its mark on Earth life
When a massive star explodes as a supernova, it does more than release an extraordinary amount of energy. Supernovae explosions are responsible for creating some of the heavy elements, including iron, which is blasted out into space by the explosion......»»
How synchronization supports social interactions: Taking turns during conversations may help coordinate cues
Turn-taking dynamics of social interactions are important for speech and gesture synchronization, enabling conversations to proceed efficiently, according to a study published September 25, 2024, in the open-access journal PLOS ONE by Tifenn Fauviaux.....»»
F&I tip: Make a connection before you start your pitch
Finance and insurance managers should try to get to know the customer before they start selling, said Jimmy Magee, general manager of Audi Turnersville in New Jersey. "You can find out what the most important things will be to them by having a short.....»»