Calling the customer soon after visit — and listening — improves satisfaction
Robin Ford added two specialists to its call center. Their only job: Call new- and used-vehicle, service and commercial customers for feedback. The calls usually take place a day or two after the customer visit......»»
Fivetran Hybrid Deployment keeps sensitive data within the customer’s environment
Fivetran announced Hybrid Deployment, a new solution that allows customers to securely run data pipelines within their own environment from the Fivetran managed platform, providing a single control plane to manage all data sources, whether they are c.....»»
Appeals court upholds prison sentence for irate service customer who refused to leave dealership
The customer blamed a faulty hood latch for a crash and wanted an Arkansas dealership to repair his vehicle for free......»»
Open Wave-Receivers featured in ‘Living Radio Lab’ film
Living Radio Lab (2023) is a film by Francesca Oldfield that documents Shortwave Collective’s contribution to the Struer Tracks biennial of sound and listening, which took place on August 23-27, 2023 in Struer, Denmark. Shortwave Collective wrote.....»»
AT&T fined $13M for data breach after giving customer bill info to vendor
AT&T data should have been deleted but remained in cloud for years before hack. Enlarge (credit: Getty Images | Ronald Martinez) AT&T agreed to pay a $13 million fine because it gave customer bill information to a vendor.....»»
Buick leans in to premium design for long-term sales growth
With the redesigned 2025 Enclave crossover, Buick has a fully overhauled product lineup and is seeking to generate brand awareness and customer consideration......»»
Reducing smartphone use found to increase work satisfaction
On average, we spend three and a quarter hours a day looking at our phones. Cutting back this time by one hour a day is not only good for our mental health, but also helps us to feel happier and more motivated at work......»»
New method improves understanding of light-wave propagation in anisotropic materials
Understanding how light travels through various materials is essential for many fields, from medical imaging to manufacturing. However, due to their structure, materials often show directional differences in how they scatter light, known as anisotrop.....»»
This new patch improves Ryzen 9000 latency by over 50%
A month after release, the Ryzen 9000 lineup receives another patch that improves performance......»»
AirPods are having their Apple Watch moment
Some seriously impressive new health-related features are coming to AirPods Pro 2. The customer reach of these features will be especially great for the same reason Apple Watch impacts so many lives. more….....»»
Magna says AI-boosted thermal sensing is more effective, cuts back on false automatic emergency braking activations
Magna is pitching automakers on a new thermal sensing product that processes information with the assistance of artificial intelligence, which it says improves effectiveness and reduces the number of unexpected automatic emergency braking activations.....»»
Neural network improves tunable diode laser absorption spectroscopy quantification accuracy
A research group from the Hefei Institutes of Physical Science (HFIPS) of the Chinese Academy of Sciences recently developed a neural network-based absorbance recovery method to improve the accuracy of single path tunable diode laser absorption spect.....»»
Societal factors can shape how companies best respond after customers misbehave
From rule breaking and theft to verbal abuse and foul language, one customer's behavior can negatively affect another customer's experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness.....»»
Report recommends "highly ambitious enterprise" to create UK microbiome biobank
CABI has played a leading role in the creation of a new report, facilitated by the National Biofilms Innovation Centre (NBIC), which is calling for a "highly ambitious enterprise" to create a microbiome biobank that will contribute significantly to t.....»»
CNC & Laser Engraved Coin Bank: SainSmart Anniversary Project
To celebrate SainSmart’s anniversary, Windsor Woodcraft, a dedicated SainSmart customer, embarked on a creative project to design and build a wooden and acrylic coin bank. Using the Genmitsu PROVer XL 4030 V2 CNC machine and the Genmitsu L8 20.....»»
Trellix strengthens email security with DLP capabilities
Trellix announced Trellix Email Security Cloud with integrated Trellix Data Loss Prevention (DLP) capabilities, available globally. The enhanced solution uniquely improves data security and protects organizations’ sensitive information by monitorin.....»»
HiBy R8 II digital audio player: A treat for your ears!
If you love listening to music on the go and want to take your audio game to the next level, the HiBy R8 II could be it! The post HiBy R8 II digital audio player: A treat for your ears! appeared first on Phandroid. In the past, phones used.....»»
High-throughput biosensor measures metabolite levels that indicate disease
Researchers at the Nano Life Science Institute (WPI-NanoLSI), Kanazawa University, have developed a biosensor that improves sensitivity to 1-methylnicotinamide (1-MNA) in urine by orders of magnitude without the need for sample purification. The work.....»»
Tufin improves security automation on Azure, GCP, and VMware clouds
Tufin Orchestration Suite (TOS) R24-2 ensures organizations’ network operations are efficient, secure, and always audit-ready by automating complex tasks, enhancing security visibility, and driving compliance. The key benefits TOS R24-2 deliver.....»»
Social media negatively impacting teens" life satisfaction, finds Australian survey
Social media is negatively impacting the life satisfaction of Australian high school students, according to the latest findings from Australia's largest survey of young people......»»
Rumors of a crazy $2,000 ChatGPT plan could mean GPT-5 is coming soon
There’s been a lot of talk lately that the major GPT-5 upgrade, or whatever OpenAI ends up calling it, is coming to ChatGPT soon. As … The post Rumors of a crazy $2,000 ChatGPT plan could mean GPT-5 is coming soon appeared first on BGR......»»