Calling the customer soon after visit — and listening — improves satisfaction
Robin Ford added two specialists to its call center. Their only job: Call new- and used-vehicle, service and commercial customers for feedback. The calls usually take place a day or two after the customer visit......»»
Enhancing hurricane forecasts: Simulations reveal reducing estimates of atmospheric friction improves storm predictions
Hurricanes and other extreme weather events are expensive in lives and money. From 1980 to 2023, weather and climate disasters caused about $2.6 trillion in damages in the U.S., according to NOAA estimates. In 2022 alone, the U.S. experienced 18 disa.....»»
Deepak Chopra"s AI voice aims to enlighten your listening
ElevenLabs debuts Deepak Chopra AI voice clone for its Reader App......»»
SpaceX’s Starlink service just hit a new customer milestone
Four years after going online, SpaceX's internet-from-space Starlink service now reaches 4 million customers globally, it was announced on Thursday......»»
Team debunks research showing Facebook"s news-feed algorithm curbs election misinformation
An interdisciplinary team of researchers led by the University of Massachusetts Amherst have published work in the journal Science calling into question the conclusions of a widely reported study—published in Science in 2023—finding the social pl.....»»
Toyota drops ‘Prime" name for ‘Plug-in Hybrid" instead
Toyota will abandon the "Prime" designation to represent its plug-in hybrids, and will instead revert to just calling them what they are......»»
Canadian auto industry pushes government to ban Chinese software, hardware
Canada’s auto industry is calling on the federal government to follow the lead of its U.S. counterparts in a push to ban Chinese software and hardware used in connected vehicles on American roads......»»
Deep learning framework improves snow cover fraction estimation
Accurate snow cover information is crucial for studying global climate and hydrology. However, deep learning approaches for retrieving snow cover fraction (SCF) often suffer from limitations in training data dependence and interpretability......»»
Overheard: View your repair shop from the perspective of the customer
Shop owners should spend a couple hours each month thinking about how the customer perceives their repair facility, Lauralee Schmidt, co-owner of Schmidt Auto Care in Springboro, Ohio, said on the "Ratchet+Wrench Radio" podcast......»»
F&I tip: Make a connection before you start your pitch
Finance and insurance managers should try to get to know the customer before they start selling, said Jimmy Magee, general manager of Audi Turnersville in New Jersey. "You can find out what the most important things will be to them by having a short.....»»
Planetary defense research mission readies for asteroid visit
The European Space Agency is about to launch a spacecraft on an important research mission designed to bolster planetary defense......»»
Why new antivirus software may have just installed itself on your PC
After facing a ban in the United States, Russian antivirus company Kaspersky has deleted and replaced its software on customer PCs......»»
Polestar 3 delivers sports car handling in grocery-getter package
The Polestar 3 debuts the latest generation of the Borg Warner-developed torque vectoring dual-clutch system that improves handling and boosts energy efficiency......»»
Polestar 3 delivers sports-car handling in grocery-getter package
The Polestar 3 debuts the latest generation of the Borg Warner-developed torque vectoring dual-clutch system that improves handling and boosts energy efficiency......»»
In Bradenton visit, Gov. Ron DeSantis announces major upgrades coming to I-75 highway
In Bradenton visit, Gov. Ron DeSantis announces major upgrades coming to I-75 highway.....»»
“A total lump of… ”: Customer frustration as ISP’s smart TVs won’t turn on
Problems with UK Sky hardware started Thursday, seem partially fixed. Enlarge (credit: Sky) Hundreds of owners of smart TVs and streaming devices from United Kingdom telecom Sky reported that their hardware stopped powe.....»»
Get the OnePlus Watch 2 for 17% LESS!
It's on sale at the moment. The post Get the OnePlus Watch 2 for 17% LESS! appeared first on Phandroid. OnePlus’ return to the smart wearable arena was a triumphant one to say the least – the OnePlus Watch 2 improves on its pre.....»»
Could interstellar quantum communications involve Earth or solve the Fermi paradox?
Thus far, the search for extraterrestrial intelligence (SETI) has used strategies based on classical science—listening for radio waves, telescopes watching for optical signals, telescopes in orbit scouring light from the atmospheres of exoplanets,.....»»
How scientists are keeping the Orion spacecraft safe from radiation
NASA's Orion spacecraft will need to protect astronauts from dangerous radiation when they visit the moon in the upcoming Artemis missions......»»
"Emergency" declared over falling UK butterfly numbers
Conservationists on Wednesday voiced concern at a fall in the number of butterflies found in the UK, declaring a "butterfly emergency" and calling for greater protections for under-threat species......»»
Apple regains crown as sole winner of American Satisfaction Index, HP passes Samsung
In 2023, Samsung broke Apple’s 20-year streak of winning first place in the American Customer Satisfaction Index for personal computers by forcing a tie. This year Apple has returned to ruling the category while HP won second, knocking Samsung down.....»»